Concierge Team Member

Assetlink; Canberra; On-site; AUD 42,000 - 52,000; Part time

Benefits offered by this job

Reward and recognition incentives

Ongoing training and development

Safe and supportive working environmen

Family-oriented culture

Free uniform

Job summary

Assetlink is seeking a friendly Concierge to be the first point of contact for visitors at the Canberra Centre site. You will greet guests, answer queries and assist with requests, delivering accurate information and directions with a welcoming attitude.

In this casual, 7-day-week role you will help create a positive guest experience, work collaboratively with the team, and uphold high standards of presentation and safety in a fast-paced environment.

Qualifications

• Impeccable presentation and grooming required.
• Positive and enthusiastic personality preferred.
• Excellent verbal and written communication skills.
• Ability to work both independently and as part of a team.
• Flexibility to work across a 7-day week, including Public Holidays.
• Prior customer-facing, hospitality, retail or concierge experience is a plus.
• Knowledge of safe working practices and safety awareness.
• Must have valid work rights in Australia.

Responsibilities

• Greet visitors at the customer service desk with a welcoming attitude.
• Provide accurate information and directions to guests.
• Anticipate customer needs and resolve queries and requests.
• Address and resolve complaints to delight customers.
• Maintain a professional appearance and composure in a dynamic, fast-paced environment.

Skills

Impeccable presentation

Positive personality

Excellent communication

Teamwork

Fast-paced environment

Customer service

Safety awareness

Flexibility

Work rights Australia

Job description

From humble beginnings, Assetlink has grown to a workforce of 2500 throughout Australia and abroad, providing a range of facilities management services. Our people are positive, customer-focused and committed to excellence.

The Role

Casual opportunity available!

The Concierge team member plays an integral role in the guest experience as you will be our client’s customers' first point of contact. The Concierge must meet and greet all visitors to the customer service desk with a helpful and welcoming attitude and create amazing first impressions by assisting the guests with queries and special requests.

The role is to provide accurate and correct information & directions, anticipate customer needs and act immediately to resolve complaints; consistently striving to delight the customer by going above and beyond.

We are looking for an energetic people person who enjoys interacting with customers and the ability to achieve a level of service that consistently meets and exceeds the expectations of our clients and their customers.

This role is based at our Canberra Centre site.

Role Requirements:

• Impeccable presentation and grooming
• Have a positive and enthusiastic personality
• The ability to work in a dynamic, fast-paced environment, whilst maintaining composure
• Delivering outcomes of the highest quality
• Excellent verbal and written communication skills
• Ability to create lasting impressions and meaningful relationships
• An ability to work both independently and as part of a team
• Adequate flexibility and availability to work across a 7-day week, including Public Holidays
• Prior customer-facing customer service or hospitality, retail, hotel concierge experience is preferred
• Good knowledge of and a commitment to safe working practices
• Be physically fit to carry out standard duties and ability to work on your feet for lengthy periods
• Must have valid work rights in Australia

What we offer you:

• Reward and recognition incentives
• Ongoing training and development
• A safe and supportive working environment
• A family-oriented culture
• Free uniform