FOH Shift Lead: Build Teams, Elevate Guest Experience

YOMG; Pakenham Upper; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Employee discount

Professional development assistance

Job summary

YOMG is seeking a confident Front of House Supervisor to lead from the floor and maintain exceptional guest experiences across busy shifts. You will coordinate the front of house team, assign stations, manage service flow and coach staff to uphold YOMG standards in hospitality, product, cash handling and cleanliness.

This hands-on leadership role involves directing shifts, training new team members and resolving guest concerns with an emphasis on speed, accuracy and guest satisfaction.

Qualifications

• Experience in front of house hospitality, retail or quick-service operations.
• Confidence leading a team and making practical decisions under pressure.
• Strong communication, organisation and guest-recovery skills.
• A hands-on approach and willingness to work alongside the team.
• Availability across the roster required for the role.

Responsibilities

• Lead assigned shifts and provide clear direction to two or more team members.
• Allocate stations, coordinate breaks and adjust deployment as trade changes.
• Set the standard for hospitality, order accuracy, speed and presentation.
• Coach team members in real time and support onboarding and station training.
• Resolve guest concerns within your authority and elevate significant matters promptly.
• Complete opening or closing, cash, security, food safety and operational checks accurately.
• Monitor stock, waste and labour deployment during the shift.

Skills

Team leadership

Guest service

Communication

Decision making under pressure

Hands-on approach

Job description

YOMG is seeking a confident Front of House Supervisor to lead from the floor and maintain exceptional guest experiences across busy shifts. You will coordinate the front of house team, assign stations, manage service flow and coach staff to uphold YOMG standards in hospitality, product, cash handling and cleanliness.

This hands-on leadership role involves directing shifts, training new team members and resolving guest concerns with an emphasis on speed, accuracy and guest satisfaction.