Hands-On Restaurant Lead: Elevate Service & Guest Experience

Acclaimed Workforce; New South Wales; On-site; AUD 65,000 - 90,000; Full time

Job summary

Acclaimed Workforce is partnering with a well-established hospitality venue in New South Wales to recruit a hands-on Venue Supervisor. This role focuses on leading on the floor, coaching teams in real time, and maintaining high service standards across busy periods.

The successful candidate will oversee restaurant, bar, terrace, poolside and takeaway operations, drive guest engagement and manage rostering and cost control to support strong profitability.

Qualifications

• 2+ years in a hospitality leadership role (restaurant and/or bar).
• Strong customer service focus with confident complaint resolution.
• Proven ability to supervise, train and motivate teams during service.
• Sound operational skills: POS, cash handling, reporting, stock control.
• Availability for a flexible roster including weekends and evenings.

Responsibilities

• Lead shifts and coordinate the team to deliver smooth, efficient service.
• Drive service standards, guest engagement and issue resolution on the floor.
• Assist with opening/closing, cash handling, reporting and shift checklists.
• Support rostering, labour planning, stock control and cost management.

Skills

Hospitality leadership

Customer service

Team supervision

POS operations

Cash handling

Reporting

Stock control

Roster planning

Flexible roster

Job description

Acclaimed Workforce is partnering with a well-established hospitality venue in New South Wales to recruit a hands-on Venue Supervisor. This role focuses on leading on the floor, coaching teams in real time, and maintaining high service standards across busy periods.

The successful candidate will oversee restaurant, bar, terrace, poolside and takeaway operations, drive guest engagement and manage rostering and cost control to support strong profitability.