Floor Service Lead – Restaurant & Bar

Acclaimed Workforce Acclaimed Workforce Pty Ltd; Mildura; On-site; AUD 52,000 - 78,000; Full time

Job summary

Acclaimed Workforce Pty Ltd is seeking a hands-on hospitality leader to supervise and coach teams across restaurant, bar, terrace, poolside and takeaway. You will lead shifts, drive service standards and ensure guest satisfaction during busy periods.

The role suits someone who thrives on the floor, real-time coaching and maintaining smooth operations, with growth toward venue leadership responsibilities. Strong roster flexibility is required.

Qualifications

• 2+ years in a hospitality leadership role (restaurant and/or bar).
• Strong customer service focus with confident complaint resolution.
• Proven ability to supervise, train and motivate teams during service.
• Sound operational skills: POS, cash handling, reporting, stock control.
• Availability for a flexible roster including weekends and evenings.

Responsibilities

• Lead shifts and coordinate the team to deliver smooth, efficient service.
• Support the Restaurant Manager with day-to-day operations across restaurant, bar, terrace, poolside and takeaway.
• Drive service standards, guest engagement and issue resolution on the floor.
• Assist with opening/closing, cash handling, reporting and shift checklists.
• Support rostering, labour planning, stock control and cost management.

Skills

Hospitality leadership

Customer service

Team supervision

Operational skills

Tools

POS

Job description

Acclaimed Workforce Pty Ltd is seeking a hands-on hospitality leader to supervise and coach teams across restaurant, bar, terrace, poolside and takeaway. You will lead shifts, drive service standards and ensure guest satisfaction during busy periods.

The role suits someone who thrives on the floor, real-time coaching and maintaining smooth operations, with growth toward venue leadership responsibilities. Strong roster flexibility is required.