Hands-On Restaurant Manager — Growth & Mentoring

Hastings People; Parramatta; On-site; AUD 85,000 - 120,000; Full time

Job summary

Growing Hospitality Group in Parramatta is seeking an experienced Restaurant Manager to lead a busy venue and drive outstanding customer experiences. The role is hands-on, involves leading from the front and delivering strong financial and operational results.

You will manage daily operations, front-of-house teams, stock, reservations and customer feedback, while upholding food safety, WHS and company standards. A track record in fast-paced hospitality and people leadership is essential.

Qualifications

• Previous management experience within a busy restaurant or hospitality environment.
• Strong people leadership skills, including delegation, motivation, performance management and team development.
• Commercial awareness and an understanding of restaurant profitability, wages, inventory and KPIs.
• Strong communication skills and the confidence to manage customer feedback and operational challenges.
• Proactive, organised and results-focused approach.
• Sound knowledge of food safety, WHS and relevant hospitality industry obligations.

Responsibilities

• Overseeing daily operations, ensuring efficient service and smooth handling of dine-in, online and takeaway orders.
• Leading, recruiting, training, rostering and motivating the venue team.
• Managing stock purchasing, inventory and key business metrics including wages, GP and profitability.
• Managing reservations, large bookings, functions and customer enquiries.
• Monitoring customer feedback and resolving complaints with professionalism and empathy.
• Ensuring compliance with company policies, food safety, WHS and relevant regulatory requirements.
• Completing weekly operational reporting and maintaining accurate financial and administrative processes.
• Driving store KPIs, identifying opportunities for improvement and implementing operational changes where required.
• Maintaining high standards of hygiene, safety, presentation and customer service.

Job description

Growing Hospitality Group in Parramatta is seeking an experienced Restaurant Manager to lead a busy venue and drive outstanding customer experiences. The role is hands-on, involves leading from the front and delivering strong financial and operational results.

You will manage daily operations, front-of-house teams, stock, reservations and customer feedback, while upholding food safety, WHS and company standards. A track record in fast-paced hospitality and people leadership is essential.