Hospitality Team Leader: Lead Frontline Service Cross-Venue

Alt Hospitality Group; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Alt Hospitality Group in Sydney is seeking a Team Leader to support our Operations team across venues including food and beverage, gaming, events, and general venue operations. You will provide visible leadership during shifts, support daily operations and uphold service, safety and compliance standards.

This role focuses on coaching, coordinating staffing, resolving guest concerns, and driving continuous improvement while maintaining presentation and guest experiences.

Qualifications

• Proven leadership or supervisory experience in hospitality, gaming, events or licensed venues.
• Strong communication, problem-solving and customer service skills.
• Ability to motivate teams and manage competing priorities.

Responsibilities

• Lead, coach and support team members to deliver excellent customer service.
• Coordinate staffing and resources to ensure efficient operations.
• Resolve member, guest and operational concerns professionally.
• Maintain venue presentation, service standards and compliance requirements.
• Support operational performance, continuous improvement and business initiatives.
• Complete shift handovers, incident reporting and other operational requirements.

Skills

Team leadership

Customer service

Staff coordination

Communication

Job description

Alt Hospitality Group in Sydney is seeking a Team Leader to support our Operations team across venues including food and beverage, gaming, events, and general venue operations. You will provide visible leadership during shifts, support daily operations and uphold service, safety and compliance standards.

This role focuses on coaching, coordinating staffing, resolving guest concerns, and driving continuous improvement while maintaining presentation and guest experiences.