Gym Manager - ONYX Gym

AUSactive; Sydney; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Above market rates and commission

Growth opportunities

Ongoing support and training

Great team culture

Job summary

ONYX is seeking a passionate Gym Manager to lead performance, member experience, and operations at a Sydney gym. You will drive sales, manage services, engage members, handle complaints, oversee facilities and inventory, and ensure WHS compliance.

We value strong sales ability, leadership, data-driven decision making, and a collaborative culture. The role requires hands-on leadership on the gym floor and a commitment to exceptional member experiences.

Qualifications

• Strong face-to-face and telephone sales skills.
• Leadership skills with initiative and team engagement.
• Analytical skills with sales data and gym metrics.
• Ability to manage multiple priorities with time constraints.

Responsibilities

• Drive overall sales performance including tours and promotions.
• Analyze KPIs, trends, and forecasting for performance insights.
• Maintain service standards per SLAs and member engagement.
• Manage member complaints and feedback.
• Oversee facilities and inventory management; WHS compliance.

Skills

Face-to-face sales

Telephone sales

Leadership

Analytical skills

Customer engagement

Job description

ONYX is expanding and we're looking for a passionate, energetic, and driven Gym Manager to join the team at one of the best gyms in Sydney!

About ONYX:

We're a multi-award winning gym and one of the highest rated in Sydney. Our massive gym floor features state-of-the-art equipment and unique machines that you're unlikely to find anywhere else, along with a dedicated in-house recovery centre, RECOVER by ONYX. Creating an unforgettable member experience and community atmosphere is our top priority, which sets us apart from the rest!

We are currently in the process of further building our amazing team to come on the ONYX journey as we prepare to further expand and grow our brand. We believe that people are our greatest asset, so we're committed to investing in you, supporting you, and ensuring that you absolutely love what you do.

About the role:

You'll be fundamental in driving performance, member experience, and operational excellence. You'll require a strong focus on the day-to-day running of the gym, including sales, service, member engagement, complaints and feedback, operations, facilities management, inventory management, WHS, and reporting and analytics. It acts as the most senior, expert Membership Sales Consultant, leading by example and demonstrating excellence to the wider team, continuously building the ONYX culture and community.

The key responsibilities include:

• Drive overall sales performance, including prospect management, gym tours, and implementing initiatives or activities for marketing and sales promotions
• Report on and provide analysis on key sales data including, KPIs, trends and overall performance, including forecasting
• Maintain service standards as per Service Level Agreements (SLAs) and other service and operational requirements, including member engagement
• Manage all member/customer complaints and feedback
• Facilities management and inventory management.
• Oversee and manage all WHS requirements, including risk assessments, incident reporting, safety inspections, and attending to any ad hoc safety matters
• Meeting and greeting potential and existing members
• Taking new leads on tours, showing them our amazing facilities, and speaking to them about how we can help them meet their health and fitness goals
• Engaging with members on the gym floor to build rapport, provide support, and drive our community-focused culture
• Championing our brand and core values.

About you:

• Passion for health and fitness and the desire to help others!
• Strong face-to-face and telephone sales skills
• Strong stakeholder engagement, rapport and relationship-building skills
• Strong communication skills, both written and verbal
• Leadership skills - accountability, initiative, team building and engagement
• Good problem solving and decision-making ability
• Good analytical skills with sales data and gym membership metrics
• Excellent time management and organisational skills, with the ability to manage competing priorities within tight timeframes
• Self-driven and results-focused
• A positive, can-do attitude, where anything is possible
• Someone that loves what they do and has fun at it!

Experience and Qualifications:

• 2 years + experience in gym sales and service management
• Experience in gym operations
• Experience working with numbers, data, and analytics
• Experience in gym pre-sales, B2B sales, and corporate partnerships (not essential)

What we offer you:

• Above market rates and commission
• Massive opportunities for growth
• Ongoing support and training
• Amazing team, culture, and working environment