Senior Gym Sales & Member Experience Lead

AUSactive; Sydney; On-site; AUD 85,000 - 110,000; Full time

Benefits offered by this job

Above market rates and commission

Growth opportunities

Ongoing support and training

Great team culture

Job summary

ONYX is seeking a passionate Gym Manager to lead performance, member experience, and operations at a Sydney gym. You will drive sales, manage services, engage members, handle complaints, oversee facilities and inventory, and ensure WHS compliance.

We value strong sales ability, leadership, data-driven decision making, and a collaborative culture. The role requires hands-on leadership on the gym floor and a commitment to exceptional member experiences.

Qualifications

• Strong face-to-face and telephone sales skills.
• Leadership skills with initiative and team engagement.
• Analytical skills with sales data and gym metrics.
• Ability to manage multiple priorities with time constraints.

Responsibilities

• Drive overall sales performance including tours and promotions.
• Analyze KPIs, trends, and forecasting for performance insights.
• Maintain service standards per SLAs and member engagement.
• Manage member complaints and feedback.
• Oversee facilities and inventory management; WHS compliance.

Skills

Face-to-face sales

Telephone sales

Leadership

Analytical skills

Customer engagement

Job description

ONYX is seeking a passionate Gym Manager to lead performance, member experience, and operations at a Sydney gym. You will drive sales, manage services, engage members, handle complaints, oversee facilities and inventory, and ensure WHS compliance.

We value strong sales ability, leadership, data-driven decision making, and a collaborative culture. The role requires hands-on leadership on the gym floor and a commitment to exceptional member experiences.