Gym Growth & Member Experience Leader

Onyx Gym; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Above market rates

Commission

Growth opportunities

Training & development

Team culture

Job summary

ONYX is expanding and we’re seeking a passionate Gym Manager to drive performance, member experience and operational excellence at one of the best gyms in Sydney. You’ll lead day-to-day operations, sales drive, member engagement, and facilities management to deliver an exceptional ONYX community experience.

Join a multi-award winning team that values support, training, and growth. You’ll report on KPIs and analytics, manage complaints, ensure WHS compliance, and help foster a high-energy

Qualifications

• 2+ years of gym sales and service management experience.
• Experience in gym operations and analytics.
• Experience in gym pre-sales, B2B sales, and corporate partnerships (not essential).

Responsibilities

• Drive overall sales performance, including prospect management, gym tours, and implementing initiatives or activities for marketing and sales promotions
• Report on and provide analysis on key sales data including, KPIs, trends and overall performance, including forecasting
• Maintain service standards as per Service Level Agreements (SLAs) and other service and operational requirements, including member engagement
• Manage all member/customer complaints and feedback
• Facilities management and inventory management
• Oversee and manage all WHS requirements, including risk assessments, incident reporting, safety inspections, and attending to any ad hoc safety matters
• Meeting and greeting potential and existing members
• Taking new leads on tours, showing them our amazing facilities, and speaking to them about how we can help them meet their health and fitness goals
• Engaging with members on the gym floor to build rapport, provide support, and drive our community-focused culture
• Championing our brand and core values.

Skills

Sales skills

Leadership

Communication

Analytical skills

Time management

Relationship-building

Problem solving

Job description

ONYX is expanding and we’re seeking a passionate Gym Manager to drive performance, member experience and operational excellence at one of the best gyms in Sydney. You’ll lead day-to-day operations, sales drive, member engagement, and facilities management to deliver an exceptional ONYX community experience.

Join a multi-award winning team that values support, training, and growth. You’ll report on KPIs and analytics, manage complaints, ensure WHS compliance, and help foster a high-energy