Membership Consultant

World Gym International; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Commission opportunities

Staff discounts

Mentoring and development

Career progression

Job summary

World Gym Melrose Park is seeking a proactive Membership Consultant to drive membership growth and deliver exceptional member experiences. You will generate leads, conduct personalised tours, convert enquiries into memberships, and support retention in a fast-paced club environment.

You will build relationships, follow structured sales processes, and contribute to KPI performance while maintaining high presentation standards and energy on the floor.

Qualifications

• Previous sales or customer service experience preferred, with fitness industry experience highly regarded.
• Confidence using CRM systems and MS Office.

Responsibilities

• Generate leads through various channels and community engagement.

Skills

Sales experience

Communication skills

Interpersonal skills

Phone skills

Energy and motivation

Organisational skills

CRM systems

Microsoft Office

Social media

Professional presentation

Health & fitness passion

Tools

Microsoft Office

CRM systems

Social media platforms

Job description

Experienced Membership Consultant – World Gym Melrose Park

Help Change Lives Within One of Australia’s Strongest Fitness Brands

Why World Gym?

At World Gym Australia, we’re built differently.

Since launching in Australia in 2008, World Gym Australia has grown into a nationally recognised fitness brand built around strength, community, performance, and exceptional member experiences. From premium training facilities and group fitness to Personal Training, Kid’s World, the Barbell Café, and Pro Shop, our clubs are designed to create an energetic and welcoming environment members genuinely want to be part of.

We’re looking for 2 motivated, energetic, and people-focused Membership Consultants to join the team at World Gym Melrose Park.

Why Join the Team?

Competitive base salary plus commission opportunities and super

Staff DISCOUNTS across our Pro Shop and Barbell Café

Ongoing mentoring, training, and development opportunities

Career progression opportunities within a growing national network, including pathways into Sales Management and leadership roles

Supportive, high-energy, and performance-driven club culture

The opportunity to make a real impact within a fast-growing fitness brand

The Role

As a Membership Consultant, you’ll play a key role in driving membership growth while creating exceptional first impressions and member experiences within the club.

This is a fast-paced, people-focused role suited to someone who is confident, motivated by results, and genuinely enjoys connecting with people. Success in this role comes from strong energy, resilience, relationship-building, and the ability to create a welcoming and positive experience from the very first interaction.

You’ll be responsible for generating leads, conducting tours, converting enquiries into memberships, supporting member retention, and contributing to the overall energy and success of the club environment.

What you’ll be doing:

Generate leads through prospecting, referrals, guest passes, outreach, local partnerships, and community engagement

Conduct personalised club tours, uncover member goals, present membership solutions, and confidently close sales

Manage the full sales journey from enquiry and follow-up through to onboarding and member engagement

Build strong relationships with prospective and current members to create a welcoming and supportive club environment

Follow structured sales systems and contribute to individual and club KPI performance

Respond to enquiries across phone, email, social media, and in-club interactions professionally and efficiently

Support member retention initiatives and assist with member account enquiries where required

Maintain strong product knowledge across memberships, retail, supplements, Personal Training, and club services

Create engaging social media content and support club marketing initiatives that drive brand awareness and lead generation

Work collaboratively within a fast-paced, high-energy, and team-focused environment

Maintain high presentation standards across reception and front-of-house areas

Bring energy, urgency, positivity, and professionalism to the club floor every day

What You’ll Bring:

Sales-driven and motivated by achieving targets, KPIs, and commission opportunities

Strong communication, interpersonal, and phone skills with confidence building relationships quickly

Energetic, personable, and naturally people-focused

Resilient and confident handling objections and overcoming challenges

Strong organisational skills with the ability to multitask in a fast-paced environment

A proactive, reliable, and team-oriented attitude

Confidence using Microsoft Office, CRM systems, social media platforms, and learning new systems

Professional presentation and a strong work ethic

A genuine passion for health, fitness, community, and helping people achieve results

Previous sales or customer service experience preferred, with fitness industry experience highly regarded

Flexibility to work across gym operating hours, including mornings, evenings, and weekends where required

Previous sales experience preferred, with fitness industry experience highly regarded.

To Apply

Submit your resume and a short cover letter outlining:

Your most recent sales role and the KPIs you were measured against

Your performance against those KPIs over the last six to twelve months

Why World Gym Melrose Park is the right next step

An attractive salary plus commission is on offer for a results driven candidate.

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