Guest Service Agent: Flexible Hours & Growth

1FXNC; Sydney; On-site; AUD 30,000 - 47,000; Part time

Benefits offered by this job

Staff discounts on food and beverage

Life with the Works program

Training programs

Employee Assistance Program

Employee referral incentives

Global Marriott network

Job summary

Four Points by Sheraton in Sydney is seeking a Guest Service Agent (AYS) to join a friendly team in a part-time capacity. You will be the face of the hotel, helping guests with inquiries, billing questions, and local recommendations to ensure a memorable stay.

The role requires experience with OPERA PMS or similar, demonstrated guest service skills, and working rights in Australia. Join Marriott International's growing Select portfolio and contribute to exceptional guest experiences.

Qualifications

• Experience in guest-facing roles in hospitality or similar environments.
• Familiarity with property management systems or equivalent.
• Ability to work in Australia and obtain working rights.

Responsibilities

• Support your Guest Services team with general operational tasks.
• Be an expert on the hotel and local area to exceed traveller expectations.
• Handle general enquiries and provide friendly, genuine service.
• Assist with verifying and adjusting billing and follow up on traveller questions.
• Build relationships with travellers to enable future bookings.

Skills

Guest service

Customer service

Hospitality experience

Tools

OPERA PMS

Job description

Four Points by Sheraton in Sydney is seeking a Guest Service Agent (AYS) to join a friendly team in a part-time capacity. You will be the face of the hotel, helping guests with inquiries, billing questions, and local recommendations to ensure a memorable stay.

The role requires experience with OPERA PMS or similar, demonstrated guest service skills, and working rights in Australia. Join Marriott International's growing Select portfolio and contribute to exceptional guest experiences.