Guest Services Specialist

Alloggio; Gold Coast City; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Staff travel discounts

Noosa office location

Career growth in hospitality and real‑

Job summary

Alloggio on the Gold Coast is hiring a Guest Services Specialist to support guests during their stay, handling enquiries via phone, email, chat and social media, coordinating bookings and property issues, and ensuring properties are guest-ready through inspections and checklists. The role is full-time with standard hours and occasional weekend rotation.

Based in Broadbeach, you will collaborate with internal teams to enhance guest experiences and may benefit from staff travel discounts and

Qualifications

• Guest services, hospitality or high-volume customer service experience.
• Calm, solutions-focused communication style.
• Strong organisation and attention to detail.
• Confidence using digital channels and new systems.
• Willingness to rotate weekends (twice a month).

Responsibilities

• Support guests across phone, email, chat and social media
• Coordinate bookings, requests and property issues
• Conduct property inspections and complete checklists
• Recommend upgrades, welcome packs and fresh linen
• Collaborate with internal teams to keep every property guest-ready

Skills

Guest services

Communication

Organisation

Digital literacy

Weekend availability

Job description

Guest Services Specialist
Broadbeach, Gold Coast QLD | Front Office & Guest Services (Hospitality & Tourism) | Full time

About the Company

Alloggio is a holiday accommodation management company operating across Australia and New Zealand. Founded in December 2015, we bring together local teams to elevate the experience for owners and guests, while building strong relationships with the communities and vendors we work with.

About the Role

Support guests throughout their stay and help keep holiday properties guest-ready. You'll answer questions, coordinate issues, inspect properties and work with internal teams on a full-time basis, working standard business hours with occasional weekend rotation.

Duties

• Support guests across phone, email, chat and social media
• Coordinate bookings, requests and property issues
• Conduct property inspections and complete checklists
• Recommend upgrades, welcome packs and fresh linen
• Collaborate with internal teams to keep every property guest-ready

Skills & Experience

• Guest services, hospitality or high-volume customer service experience
• A calm, solutions-focused communication style
• Strong organisation and attention to detail
• Confidence using digital channels and new systems
• Availability to work a rotating weekend shift roughly twice a month

Roster

• Full time, 5 days a week
• Standard business hours, 8:30am to 5pm
• Weekend rotation approximately twice a month, with a weekday off in lieu

Culture

People enjoy working in this team because every day is different, and the work directly shapes a guest’s stay. You'll join colleagues from diverse backgrounds who value practical support, problem-solving and a positive guest experience.

• Full-time, stable roster with predictable business hours
• Only two weekend shifts a month
• Staff travel discounts
• Noosa office location
• Career growth in hospitality and real estate
• A fun, growing team