Guest & Operations Coordinator – Luxury Holiday Rentals

Tabi Noosa Pty Ltd; Noosa Shire; On-site; AUD 60,000 - 75,000; Full time

Job summary

Tabi Noosa Pty Ltd is a boutique luxury holiday rental management company based in Noosa Heads. The Guest & Operations Coordinator role is full-time and office-based, Thursday to Monday, including weekends, to keep guests happy and properties running smoothly.

You will coordinate guest inquiries, bookings, check-ins, housekeeping, and owner communications using our systems, focusing on polished service and proactive problem solving. Living in or near Noosa is preferred.

Qualifications

• Experience in hospitality or property management.
• Calm and solution-focused under pressure, especially on weekends.
• Excellent written and spoken communication with a warm, professional manner.
• Organised, detail-oriented, and comfortable with technology.
• Looking for a long-term position to grow with the team.
• Full-time availability, Thursday to Monday including weekends.

Responsibilities

• Manage guest enquiries, bookings, and messaging across platforms.
• Handle check-ins, guest issues, and requests promptly.
• Coordinate housekeeping, linen, and maintenance with field teams.
• Maintain reservations, calendars, and property data in the system.
• Communicate with property owners to ensure high service levels.
• Support reputation management and guest reviews.

Skills

Hospitality experience

Customer service

Communication skills

Organised

Tech-savvy

PMS

Channel manager

Tools

Property management system

Channel manager

Job description

Guest & Operations Coordinator – Luxury Holiday Rentals

This is a full-time, permanent position working five days a week, Thursday to Monday. Your days off are Tuesday and Wednesday, every week. You'll be central to the day-to-day running of the business, keeping guests happy, properties running smoothly and owners well informed. That's especially true over the weekends, which are our busiest time.

Key responsibilities

Managing guest enquiries, bookings and messaging across Airbnb, Booking.com, and our direct channel

Handling check-ins, guest issues and requests promptly and professionally

Coordinating housekeeping, linen and maintenance with our field team and trades

Keeping reservations, calendars and property information accurate in our property management system

Talking with property owners and supporting a high standard of owner service

Helping manage reviews and protect our reputation

About you

Proven experience in hospitality (Restaurants, hotel, resort or holiday letting) or property management

Calm and solution-focused under pressure, especially on busy weekends and in peak season

Excellent written and spoken communication, with a warm, professional manner

Organised, detail-oriented and confident with technology. Experience with a property management system or channel manager is highly regarded.

Looking for a long-term position where you can settle in and grow with us

Full-time availability, Thursday to Monday, including every Saturday and Sunday

Live in or close to the Noosa area. This is an office-based role in Noosa Heads.

Current driver's licence and reliable transport

About us

Tabi Noosa is a boutique luxury holiday rental management company based on Sunshine Beach Road, Noosa Heads. We look after more than 120 premium properties across Noosa Shire, and we're known for outstanding guest experiences and excellent service to our owners. We run on the same systems as the national operators, including our own direct booking engine, daily dynamic pricing and AI-assisted guest messaging. The difference is that we're still a small, close-knit team who know every property and every owner.

An excellent remuneration package for the right person, matched to your experience

A full-time, permanent role with a consistent weekly roster

A supportive, local team in a beautiful part of the world

Modern systems and tools that make the job easier

Real opportunity to grow as the business expands