Holiday Property Assistant

Coastal Letting Group; Kingscliff; On-site; AUD 42,000 - 56,000; Full time

Job summary

Coastal Letting Group in Kingscliff NSW is seeking a friendly Reception / Guest Service Agent to be the first contact for guests and property owners, handling bookings, inquiries, arrivals and departures with a focus on outstanding service.

You'll work with Front Office and Operations teams in a fast-paced environment, coordinating with housekeeping and maintenance to keep properties guest-ready and ensuring accurate records.

Qualifications

• Previous customer service, reception, or hospitality experience.
• Strong communication and interpersonal skills.
• Ability to remain calm and professional in a fast-paced environment.
• High attention to detail and organisational skills.
• Confident using computer systems and learning new technology.
• Flexible approach to working weekends, public holidays, and rotating rosters as required.

Responsibilities

• Provide professional and friendly service to guests and property owners.
• Respond to guest enquiries, bookings, and communications via phone, email, and messaging platforms.
• Multi-platform channel management responding to online travel agent messages such as Airbnb, Booking.com and more.
• Process reservations and maintain accurate booking information.
• Assist with guest arrivals and departures, including check-ins and check-outs.
• Be available and assist with after-hours calls.
• Handle routine guest issues and escalations when required.
• Coordinate with housekeeping and maintenance teams to ensure properties are guest-ready.
• Maintain accurate records and complete administrative tasks.
• Support day-to-day front office operations.
• Ensure company service standards and procedures are consistently followed.

Skills

Customer service

Reception

Hospitality experience

Communication skills

Interpersonal skills

Organisational skills

Tech-savvy

Weekend availability

Tools

Resly

Guesty

Hostaway

Job description

At Coastal Letting Group, we’re all about delivering exceptional guest experiences across a growing portfolio of short-term holiday accommodation on the Gold Coast, Northern New South Whales, Tweed and Northern Rivers area.

We operate in a fast-moving, guest-focused environment where no two days are the same. As our portfolio continues to grow, we’re looking for a friendly, organised, and professional Reception / Guest Service Agent to join our team and help create memorable stays for our guests in our Holiday Management Co office, in Kingscliff NSW.

About the Role

This is a front-line hospitality role where you’ll be the first point of contact for guests and property owners. From managing bookings and guest enquiries to coordinating arrivals and departures, you’ll play a key role in ensuring smooth daily operations and outstanding customer service.

You’ll work closely with our Front Office and Operations teams in a supportive and energetic environment.

Key Responsibilities

• Provide professional and friendly service to guests and property owners
• Respond to guest enquiries, bookings, and communications via phone, email, and messaging platforms
• Multi-platform channel management responding to online travel agent messages such as Airbnb, Booking.com and more.
• Process reservations and maintain accurate booking information
• Assist with guest arrivals and departures, including check-ins and check-outs
• Be available and assist with after-hours calls.
• Handle routine guest issues and escal... when required
• Coordinate with housekeeping and maintenance teams to ensure properties are guest-ready
• Maintain accurate records and complete administrative tasks
• Support day-to-day front office operations
• Ensure company service standards and procedures are consistently followed

What We’re Looking For

Required

• Previous customer service, reception, or hospitality experience
• Strong communication and interpersonal skills
• Ability to remain calm and professional in a fast-paced environment
• High attention to detail and organisational skills
• Confident using computer systems and learning new technology
• Flexible approach to working weekends, public holidays, and rotating rosters as required

Preferred

• Experience in hotels, short-term rentals, or accommodation environments
• Familiarity with property management systems such as Resly, Guesty, or Hostaway
• Experience handling guest enquiries and online booking platforms

What Success Looks Like

• Positive guest reviews and feedback
• Accurate bookings and smooth guest arrivals/departures
• Fast and professional communication with guests and owners
• Strong teamwork and operational support across departments

Why Join Coastal Letting Group?

• Be part of a growing and fast-paced hospitality business
• Work in a supportive and team-focused environment
• Opportunities for career growth and development