Guest Services & Property Support Specialist (Casual)

Coastal Letting Group; Mornington; On-site; AUD 39,000 - 47,000; Part time

Benefits offered by this job

Flexible casual hours

Training in systems and processes

Supportive team with growth potential

Job summary

GETAWAY. Property Management is seeking a Casual Guest Services & Property Support Officer based in Mornington, Victoria. The role supports guest services and property operations across our holiday home portfolio, with duties spanning guest communication, owner liaison, check-ins/check-outs, and property presentation.

We offer flexible casual hours, comprehensive training, and a supportive team. This is a pathway role with potential for more hours or a permanent position as the business grows in

Qualifications

• Hospitality, short-stay, property or customer service experience is preferred.
• Warm, professional and confident with guests.
• Clear, courteous communicator with property owners, in writing and by phone.
• Reliable, organised and detail-oriented.
• Able to work independently and learn systems quickly.
• Available weekends and school holidays, with flexibility for extra shifts.
• Current driver’s licence and reliable transport preferred.

Responsibilities

• Respond to guest enquiries before, during and after their stay.
• Liaise with property owners, keeping them informed about their property, bookings and any maintenance or care needs.
• Support check-ins and check-outs, including pre-arrival communication.
• Coordinate turnover cleans and linen with cleaning and laundry partners.
• Inspect properties, check quality and report maintenance issues.
• Restock supplies and present each property to our standard.
• Keep bookings and notes accurate in our property management system.
• Help the operations team with day-to-day tasks as they come up.

Skills

Hospitality experience

Customer service

Communication

Attention to detail

Independent working

Learn new systems

Weekend availability

Job description

GETAWAY. Property Management is seeking a Casual Guest Services & Property Support Officer based in Mornington, Victoria. The role supports guest services and property operations across our holiday home portfolio, with duties spanning guest communication, owner liaison, check-ins/check-outs, and property presentation.

We offer flexible casual hours, comprehensive training, and a supportive team. This is a pathway role with potential for more hours or a permanent position as the business grows in