Guest Services & Property Support Coordinator

Coastal Letting Group; Mornington; On-site; AUD 39,000 - 50,000; Full time

Job summary

GETAWAY. Property Management is seeking a Casual Guest Services & Property Support Coordinator to operate from our Mornington office and assist with guest services and property operations across a Victoria portfolio.

You will respond to guest enquiries, liaise with property owners, support check-ins/check-outs, coordinate turnover cleans, inspect properties for quality, restock supplies, and maintain accurate bookings in our system. Flexibility for extra shifts and weekend work is valued.

Qualifications

• Hospitality, short-stay, property or customer service experience is highly regarded.
• Warm, professional and confident with guests.
• Clear, courteous communicator with property owners, in writing and by phone.
• Reliable, organised and sharp on detail.
• Comfortable working independently.
• Quick to learn new systems.
• Available weekends and school holidays, with flexibility for extra shifts.
• Current driver's licence and reliable transport preferred.

Responsibilities

• Respond to guest enquiries before, during and after their stay.
• Liaise with property owners, keeping them informed about their property, bookings and any maintenance or care needs.
• Support check-ins and check-outs, including pre-arrival communication.
• Coordinate turnover cleans and linen with our cleaning and laundry partners.
• Inspect properties, check quality and report maintenance issues.
• Restock supplies and present each property to our standard.
• Keep bookings and notes accurate in our property management system.
• Help the operations team with day-to-day tasks as they come up.

Skills

Hospitality experience

Guest communication

Customer service

Attention to detail

Independent worker

Weekend availability

Quick to learn

Job description

Guest Services & Property Support Coordinator

You'll be based at our Mornington office, working with a Victorian team with new ownership, strong momentum and a clear plan for growth. This casual role supports guest services and property operations across our holiday home portfolio.

Key responsibilities

Respond to guest enquiries before, during and after their stay

Liaise with property owners, keeping them informed about their property, bookings and any maintenance or care needs

Support check-ins and check-outs, including pre-arrival communication

Coordinate turnover cleans and linen with our cleaning and laundry partners

Inspect properties, check quality and report maintenance issues

Restock supplies and present each property to our standard

Keep bookings and notes accurate in our property management system

Help the operations team with day-to-day tasks as they come up

About you

Hospitality, short-stay, property or customer service experience is highly regarded

Warm, professional and confident with guests

Clear, courteous communicator with property owners, in writing and by phone

Reliable, organised and sharp on detail

Comfortable working independently

Quick to learn new systems

Available weekends and school holidays, with flexibility for extra shifts

Current driver's licence and reliable transport preferred

About us

GETAWAY. Property Management looks after holiday homes across Victoria, from beachside escapes and farm stays to lakeside villas and luxury retreats. We handle the detail for our owners, and we make sure guests remember their stay.

Flexible casual hours to suit your availability

Training in our systems and processes

A supportive team in a business that invests in its people

Pathways to more hours or a permanent role as we grow

A start in Victoria's growing short-stay industry

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