Guest Experience & Property Support Coordinator

Coastal Letting Group; Mornington; On-site; AUD 39,000 - 50,000; Full time

Job summary

GETAWAY. Property Management is seeking a Casual Guest Services & Property Support Coordinator to operate from our Mornington office and assist with guest services and property operations across a Victoria portfolio.

You will respond to guest enquiries, liaise with property owners, support check-ins/check-outs, coordinate turnover cleans, inspect properties for quality, restock supplies, and maintain accurate bookings in our system. Flexibility for extra shifts and weekend work is valued.

Qualifications

• Hospitality, short-stay, property or customer service experience is highly regarded.
• Warm, professional and confident with guests.
• Clear, courteous communicator with property owners, in writing and by phone.
• Reliable, organised and sharp on detail.
• Comfortable working independently.
• Quick to learn new systems.
• Available weekends and school holidays, with flexibility for extra shifts.
• Current driver's licence and reliable transport preferred.

Responsibilities

• Respond to guest enquiries before, during and after their stay.
• Liaise with property owners, keeping them informed about their property, bookings and any maintenance or care needs.
• Support check-ins and check-outs, including pre-arrival communication.
• Coordinate turnover cleans and linen with our cleaning and laundry partners.
• Inspect properties, check quality and report maintenance issues.
• Restock supplies and present each property to our standard.
• Keep bookings and notes accurate in our property management system.
• Help the operations team with day-to-day tasks as they come up.

Skills

Hospitality experience

Guest communication

Customer service

Attention to detail

Independent worker

Weekend availability

Quick to learn

Job description

GETAWAY. Property Management is seeking a Casual Guest Services & Property Support Coordinator to operate from our Mornington office and assist with guest services and property operations across a Victoria portfolio.

You will respond to guest enquiries, liaise with property owners, support check-ins/check-outs, coordinate turnover cleans, inspect properties for quality, restock supplies, and maintain accurate bookings in our system. Flexibility for extra shifts and weekend work is valued.