Guest Service Agent - Casual with Flexible Shifts
Oaks Hotels, Resorts & Suites
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Benefits offered by this job
Job summary
Oaks Sunshine Coast Seaforth Resort is seeking multiple casual Guest Service Agents who are passionate about delivering excellent hospitality and guest experiences. You will welcome guests, assist with check-ins/check-outs, and share local recommendations to ensure memorable stays.
Responsibilities include handling reservations, communicating clearly across channels, and providing proactive service. The role requires flexible shifts, weekend work, and an immediate start on the Sunshine Coast in
Qualifications
- Experience delivering high-quality service in hospitality or customer-facing roles.
- Strong communication and professional writing across channels.
- Proactive service mindset and guest issue resolution.
Responsibilities
- Greet guests warmly; manage check-in/check-out smoothly and handle inquiries.
- Maintain courteous communication with guests, colleagues, and stakeholders via in-person, phone, and email.
- Process reservations accurately using property management systems and handle updates and requests.
- Be the main point of contact for guests during their stay and offer tailored recommendations.
Skills
Job description
Oaks Sunshine Coast Seaforth Resort is seeking multiple casual Guest Service Agents who are passionate about delivering excellent hospitality and guest experiences. You will welcome guests, assist with check-ins/check-outs, and share local recommendations to ensure memorable stays.
Responsibilities include handling reservations, communicating clearly across channels, and providing proactive service. The role requires flexible shifts, weekend work, and an immediate start on the Sunshine Coast in
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