Guest Experience Ambassador (Casual)

Ingenia Communities Group; Ventnor; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Staff discounts on Ingenia Holiday PAr

Employee referral program

Flexible work schedules

Retailer discounts

Job summary

Ingenia Communities Group is seeking a Casual Guest Experience Officer to join our Phillip Island Holidays site. You will be the welcoming face of the park, assisting guests with check-in/out and sharing local tips.

You’ll convert walk-in bookings, upsell suitable products, coordinate budgeted activities, and help keep the park safe and well-presented. A background in hospitality, ability to use booking systems like Newbook, and a people-first attitude are valued.

Qualifications

• You’re passionate about creating warm, memorable guest experiences through genuine customer service.
• You have experience in hospitality or tourism, or you're enthusiastic about building your skills in a guest-focused role.
• You're confident using Microsoft Office and booking systems like Newbook, or you're eager to learn and grow in a tech-enabled environment.
• You work collaboratively with others, communicate with empathy, and bring a strong eye for detail to everything you do.
• You have a valid Working with Children Check.
• You have a current automatic driver’s license.

Responsibilities

• Welcome guests warmly, provide information about the park/resort, local area, amenities, and activities, ensuring a smooth check-in and check-out experience.
• Convert walk-in bookings, promote other Ingenia Holidays destinations, and upsell suitable products while following reservation policies and capturing guest details.
• Coordinate and deliver engaging holiday activities within budget, maintain a safe and tidy environment, and encourage guest participation.
• Maintain high standards of presentation, follow sales and service procedures, and work towards achieving customer satisfaction goals like Net Promoter Score (NPS).
• Support caretaking duties as needed, including site cleanliness, after-hours guest assistance, and monitoring compliance with site rules

Job description

Ingenia Communities Group is seeking a Casual Guest Experience Officer to join our Phillip Island Holidays site. You will be the welcoming face of the park, assisting guests with check-in/out and sharing local tips.

You’ll convert walk-in bookings, upsell suitable products, coordinate budgeted activities, and help keep the park safe and well-presented. A background in hospitality, ability to use booking systems like Newbook, and a people-first attitude are valued.