Guest Services Porter: Luggage, Valet & Lobby Host

Pier One Sydney Harbour; Sydney; On-site; AUD 30,000 - 41,000; Full time

Benefits offered by this job

Complimentary meals

Coffee

Uniform care

Hotel discounts

Training programs

Employee Assistance Program

Job summary

Pier One Sydney Harbour is seeking a warm, proactive Porter to welcome guests, assist with luggage, valet parking, and guiding guests around the hotel, ensuring seamless arrivals and departures.

You will maintain a pristine lobby, support the Front Office team, promote hotel services, and contribute to upselling while upholding safety and confidentiality. Flexible weekends and full working rights in Australia are required.

Qualifications

• Previous experience in a porter or guest services role preferred.
• Excellent communication and customer service skills.
• Physically fit and comfortable with manual handling.
• Valid driver’s license.
• Flexible availability including weekends and holidays.

Responsibilities

• Greet guests with warmth and professionalism, assisting with luggage and directions.
• Deliver and retrieve luggage to and from guest rooms with care and efficiency.
• Safely store guest belongings in the luggage room and handle group arrivals.
• Assist with valet parking, ensuring compliance with Australian road regulations.
• Maintain a clean, welcoming, and well-presented lobby area.
• Explain room features and promote hotel services during luggage delivery.
• Respond to guest queries about hotel facilities and local attractions.
• Support front office operations and complete handovers accurately.
• Assist guests with disabilities in accordance with accessibility guidelines.
• Monitor and report any safety hazards or system issues.
• Uphold hotel grooming, conduct, and safety standards.
• Participate in training sessions and departmental briefings.
• Handle guest mail, messages, and parcels promptly.
• Process payments and follow cash handling procedures.
• Maintain confidentiality of guest and staff information.
• Promote hotel offerings and contribute to upselling initiatives.

Skills

Communication skills

Customer service

Physical fitness

Driver's license

Job description

Pier One Sydney Harbour is seeking a warm, proactive Porter to welcome guests, assist with luggage, valet parking, and guiding guests around the hotel, ensuring seamless arrivals and departures.

You will maintain a pristine lobby, support the Front Office team, promote hotel services, and contribute to upselling while upholding safety and confidentiality. Flexible weekends and full working rights in Australia are required.