Reservations & Events Coordinator – Guest Experience Champion

Norths Collective; Sydney; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Complimentary meals

Uniform care

Hotel and travel discounts

Job summary

Pier One Sydney Harbour is seeking a warm, proactive Porter to assist guests with luggage, valet parking, and navigate our facilities. You will play a key role in smooth arrivals and departures while maintaining the lobby’s presentation and supporting the Front Office team.

Ideal candidates have hospitality experience, excellent communication, and a positive, team-oriented mindset. This role requires a valid driver’s license and full working rights in Australia.

Qualifications

• Strong communication and customer service skills.
• Experience as porter or in guest services preferred.
• Physically capable of manual handling and mobility duties.

Responsibilities

• Greet guests warmly and assist with luggage.
• Deliver and retrieve luggage to/from guest rooms.
• Safely store guest belongings and assist with group arrivals.
• Assist with valet parking and adhere to local road regulations.
• Maintain a clean, welcoming lobby and support Front Office.
• Explain room features and hotel services during luggage delivery.
• Respond to guest queries about facilities and local attractions.
• Support front office operations and accurate handovers.
• Assist guests with disabilities per accessibility guidelines.
• Monitor safety hazards and report issues.
• Maintain grooming and safety standards; participate in trainings.
• Handle guest mail, messages, and parcels; process payments and cash handling.
• Maintain confidentiality of guest and staff information.
• Promote hotel offerings and upsell where appropriate.

Skills

Excellent communication & customer服务

Front desk / guest services experience

Physically fit with manual handling

Valid driver’s license

Job description

Pier One Sydney Harbour is about making every guest arrival a chance to make a lasting moment. We’re looking for a Porter who’s warm, proactive, and passionate about creating seamless and memorable guest experiences. If you enjoy being on the move, helping others, and working in a vibrant hospitality environment, this is your opportunity to shine.

About the Role

As a Porter, you’ll be the welcoming face of the hotel by assisting guests with luggage, valet parking, and navigating our facilities. You’ll play a key role in ensuring smooth arrivals and departures, maintaining the lobby’s presentation, and supporting the Front Office team in delivering exceptional service.

Key Responsibilities

• Greet guests with warmth and professionalism, assisting with luggage and directions
• Deliver and retrieve luggage to and from guest rooms with care and efficiency
• Safely store guest belongings in the luggage room and handle group arrivals
• Assist with valet parking, ensuring compliance with Australian road regulations
• Maintain a clean, welcoming, and well-presented lobby area
• Explain room features and promote hotel services during luggage delivery
• Respond to guest queries about hotel facilities and local attractions
• Support front office operations and complete handovers accurately
• Assist guests with disabilities in accordance with accessibility guidelines
• Monitor and report any safety hazards or system issues
• Uphold hotel grooming, conduct, and safety standards
• Participate in training sessions and departmental briefings
• Handle guest mail, messages, and parcels promptly
• Process payments and follow cash handling procedures
• Maintain confidentiality of guest and staff information
• Promote hotel offerings and contribute to upselling initiatives

About You

• Previous experience in a porter or guest services role preferred
• Excellent communication and customer service skills
• Physically fit and comfortable with manual handling
• Valid driver’s license
• Flexible availability including weekends and holidays
• Positive attitude and team-oriented mindset
• Full working rights in Australia

Why You’ll Love It Here

• Be part of a team that values hospitality, respect, and individuality
• Enjoy complimentary meals, coffee, and uniform care
• Access exclusive hotel and travel discounts for you and your loved ones
• Grow your career with world-class training and development programs
• Thrive in a supportive, inclusive workplace culture
• Participate in our Employee Assistance Program and referral incentives

We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.