Night Manager

Mantra Group; Kingscliff; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

Accor Live Limitless (ALL) Loyalty

Job summary

Mantra on Salt Beach in Kingscliff is seeking a Night Manager to oversee the 11pm–7am shift, ensuring smooth operations and guest safety. You’ll handle late-night inquiries, perform night audit tasks, and maintain security while supporting the daytime team for seamless handovers.

Candidates with Night Audit/Accounts experience, a customer-focused approach, and meticulous attention to revenue reporting are encouraged to apply.

Qualifications

• Previous experience in Night Audit and/or Accounts is valued.
• Positive demeanor and ability to work independently.
• Strong commitment to customer service and accurate nightly front office audits.

Responsibilities

• Manage nightly hotel operations and ensure safety during your shift.
• Deliver continuous guest service for check-ins/checkouts and inquiries.
• Oversee the night audit and reporting procedures at reception desk.
• Maintain overnight security standards and assist daytime team preparations.

Skills

Night Audit

Accounts

Customer Service

Independent Worker

Attention to Detail

Job description

Mantra on Salt Beach is located in Kingscliff just south of the Gold Coast / Northern New South Wales border. This property offers comfortable hotel, one and two bedroom spa suites with full service kitchens and private balconies to enjoy the serenity of surrounding bushland and ocean views. With a generous lagoon style pool, tennis courts, games room, large meetings and events spaces and the choice of two food and beverage offerings, Surge Bar & Restaurant and Seasons Restaurant it is a location and property that attracts a wide range of traveller. During your down time, head 20 minutes north to the Gold Coast or a quick drive south will see you in Byron Bay!

Purpose

As the Night Manager, you will ensure the property runs smoothly from 11pm to 7am. During these night time hours when most guests are asleep, you serve as the reliable point of contact, addressing late-night guest inquiries, maintaining security, and managing minor maintenance matters, all to uphold the hotel's exceptional reputation.

Primary Responsibilities

• Manage nightly hotel operations and ensure the safety of all individuals on the premises during your shift
• Deliver continuous customer service throughout the evening, encompassing check-ins, checkouts, and addressing guest inquiries
• Manage the reception desk and oversee night audit and reporting procedures
• Uphold overnight property security standards
• Assist in preparing for the daytime team's operations

Skills and Experience

• Previous experience in Night Audit and/or Accounts is highly valued, as this role can serve as a stepping-stone to various opportunities in operations or finance
• A positive demeanour and capable of working independently
• Hold a sincere commitment to customer service, and the technical proficiency to execute nightly front office transaction audits
• Quick thinking, customer-centric trouble shooter with a proactive approach to crafting and delivering memorable guest experiences
• A keen eye for detail to ensure accurate daily revenue capture and reporting

ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!

Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you

Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays

Learn Your Way-Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy

Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide

Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.