Guest Service Agent / Night Audit

Accor; Cannonvale; Sur place; AUD 52 000 - 66 000; Plein temps

Avantages offerts par ce poste

ALL Heartist Membership

Family & Friends Discounts

Accor Live Limitless (ALL) Loyalty

Accor Academy training

Networking with Accor professionals

Worldwide opportunities

Résumé du poste

Mantra Club Croc, part of Accor, invites an attentive Guest Service Agent/Night Audit to welcome guests, handle check-ins, and ensure accurate nightly reporting in a resort setting near Airlie Beach. The role requires flexible nights, weekends, and holidays, strong communication, teamwork, and a proactive approach to guest care, with access to Accor’s ALL loyalty program and training resources.

Join a global hospitality leader offering career development and discounts.

Qualifications

• Experience in hotel front desk operations is preferred.
• Ability to work nights and weekends, including public holidays.
• Strong communication and organisational skills.

Responsabilités

• Provide VIP service from check-in to check-out.
• Communicate with guests and colleagues for cohesive teamwork.
• Resolve guest issues and turn challenges into positive outcomes.
• Monitor security with the security team to ensure safety.
• Share information on local hotspots and attractions.
• Oversee night audit and ensure nightly reports are accurate.
• Handle reservations and guest accounts accurately.

Connaissances

Customer service

Team collaboration

Multitasking

Communication skills

Front desk

Night shifts

Outils

PMS system

Description du poste

Mantra Club Croc is located five minutes’ drive from the main street of Airlie Beach, and is situated in the magical Whitsundays region in North-Queensland. The property offers a mix of hotel rooms and suites, a lagoon style pool, and Club Croc Bistro for its guests to experience within a relaxing resort style environment. On your days off, enjoy the myriad choices on offer to island hop, visit the powder white sands of iconic Whitehaven Beach, or snorkel, dive and discover the wonder of the Great Barrier Reef and meet its inhabitants.

Purpose

As Guest Service Agent/ Night Audit, your role is pivotal in shaping our guests' entire stay, from the warm welcome at check-in to the seamless checkout process. During the night shift, you transition into the role of a financial detective, adeptly handling late-night inquiries and ensuring our hotel's distinguished service reputation remains intact.

Primary Responsibilities

• Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out
• Confidant in communicating with guests and colleagues to ensure cohesive collaboration
• Conquer challenges alongside guests, transforming dilemmas into success stories
• Work closely with security to keep a watchful eye on the building's security systems, contributing to a safe and secure environment for guests and staff alike
• Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge
• Take charge of the reception desk duties and manage the crucial night audit process, ensuring that nightly reports are accurate and up to date
• Display proficiency in accurately handling reservations and managing guest accounts

Skills and Experience

• Innovative approach to exceeding customer service expectations
• Skilled at collaborating within teams, as well as working independently
• Proven ability to multi task and thrive under pressure, supported by strong organisational and time management skills
• Proficiency in both written and verbal communication
• Previous experience in hotel front desk operations is a valuable asset
• Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays
• ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
• Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays
• Learn Your Way-Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
• Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
• Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.