Night Manager

Mantra Group; Cairns Regional; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

ALL Heartist

Family & Friends Discounts

Accor Live Limitless (ALL)

Accor Academy

Networking opportunities

Worldwide opportunities

Job summary

Mantra Trilogy in Cairns is seeking a dedicated Night Manager to oversee overnight operations from 11pm to 7am. You will act as the main point of contact for guests, manage the reception desk, and ensure accurate night audit reporting while maintaining security.

With prior night audit and accounts experience, you will deliver seamless service, support the daytime team, and contribute to a memorable guest experience at a leading Accor property on the Cairns Esplanade.

Qualifications

• Night Audit and/or Accounts experience preferred.
• Positive demeanour and ability to work independently.
• Commitment to customer service and nightly front office audits.
• Detail‑oriented for accurate daily revenue reporting.

Responsibilities

• Manage nightly hotel operations and ensure safety during your shift.
• Deliver continuous customer service for check‑ins, checkouts, and inquiries.
• Manage reception desk and oversee night audit and reporting procedures.
• Uphold overnight security standards.
• Assist in preparing for the daytime team's operations.

Skills

Night Audit experience

Accounts experience

Customer service

Attention to detail

Independent worker

Job description

Mantra Trilogy is located on the bustling Cairns Esplanade and a stone’s throw from the shores of the Coral Sea. The property hosts 225 rooms comprising of hotel, one, two and three bedroom apartments spread over three towers. The location boasts a tropical lifestyle where in your downtime you can explore the Great Barrier Reef, enjoy the cafés and restaurants along the esplanade, experience Cape Tribulation and enjoy local markets.

Purpose

As the Night Manager, you will ensure the property runs smoothly from 11pm to 7am. During these night time hours when most guests are asleep, you serve as the reliable point of contact, addressing late-night guest inquiries, maintaining security, and managing minor maintenance matters, all to uphold the hotel's exceptional reputation.

Primary Responsibilities

Manage nightly hotel operations and ensure the safety of all individuals on the premises during your shift

Deliver continuous customer service throughout the evening, encompassing check-ins, checkouts, and addressing guest inquiries

Manage the reception desk and oversee night audit and reporting procedures

Uphold overnight property security standards

Assist in preparing for the daytime team's operations

Skills and Experience

Previous experience in Night Audit and/or Accounts is highly valued, as this role can serve as a stepping-stone to various opportunities in operations or finance

A positive demeanour and capable of working independently

Hold a sincere commitment to customer service, and the technical proficiency to execute nightly front office transaction audits

Quick thinking, customer-centric trouble shooter with a proactive approach to crafting and delivering memorable guest experiences

A keen eye for detail to ensure accurate daily revenue capture and reporting

ALL Heartist Membership -Take advantage of discounts on accommodation and food & beverage worldwide!

Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you

Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays

Learn Your Way-Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy

Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide

Worldwide Opportunities-We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.