Guest Services & Kiosk Worker

Reflections Holidays; Upper Hunter Shire Council; Remote; AUD 48,000 - 60,000; Full time

Job summary

Reflections Holiday Parks is seeking friendly, customer-focused candidates to support park operations across NSW destinations. The role involves handling reservations, check-ins, food prep, and ensuring a welcoming experience for visitors.

You’ll contribute to a safe, clean park environment and work closely with the team during peak holiday periods. We are an Equal Opportunity Employer and encourage Aboriginal and/or Torres Strait Islander people to apply.

Qualifications

• Must have a valid Drivers Licence and reliable transport.
• Ability to work productively and independently.
• Positive attitude and willingness to learn.
• Strong teamwork skills.
• Can-do, solutions-focused attitude.
• Physical ability to perform manual work in all conditions.
• Flexible availability including weekends and peak holiday periods.
• Valid Australian work rights.

Responsibilities

• Taking reservations via phone.
• Processing cancellations via phone.
• Completing arrivals and departures in-office.
• Opening/closing of office.
• Taking orders.
• Food preparation tasks.
• Opening/closing of tuck shop.
• General cleaning and upkeep of tuck shop.
• Assisting and directing visitors within the park.
• Providing high-level customer service.
• Following WHS procedures.

Skills

Reliable transport

Independent work

Positive attitude

Teamwork

Can-do attitude

Manual work

Weekend availability

Australian work rights

Job description

We are looking for candidates who can demonstrate the following:

• Drivers Licence and own vehicleor access to reliable transport.
• The ability to work productively & independent.
• A positive attitude & willingness to learn.
• Great teamwork skills.
• A 'can-do', solutions-focused attitude.
• The physical ability to do manual work in all conditions.
• Flexible availability to work including weekend, peak holiday seasons & public holiday work.
• Previous experience in any hospitality role is highly regarded, but not required.

About You

We are looking for candidates who can demonstrate the following:

• Drivers Licence and own vehicleor access to reliable transport.
• The ability to work productively & independent.
• A positive attitude & willingness to learn.
• Great teamwork skills.
• A 'can-do', solutions-focused attitude.
• The physical ability to do manual work in all conditions.
• Flexible availability to work including weekend, peak holiday seasons & public holiday work.
• Previous experience in any hospitality role is highly regarded, but not required.
• Valid Australian work rights.

The Duties will include; (but not limited to) :

• Taking reservations, via phone
• Processing cancellations, via phone
• Completing arrivals & departures, in office
• Opening/closing of office
• Taking Orders
• Food preparation
• Opening/closing of tuck shop
• General cleaning & upkeep of tuck shop
• Assisting & directing visitors within the park
• Providing excellent, high-level customer service.
• Following work health & safety procedures.

About Us

At Reflections Holidays, our purpose is to share nature's playground with our guests in a way that gives back to our communities & nurtures the environment.

Weproudly care for 40 unique destinations, all located on iconic NSW Crown Land.Our focus is on creating memorable experiences, not just for our guests, butalso our team. As NSW largest holiday park operator, our unique,nature-inspired offerings really set us apart from the rest.

We are proud to be the first holiday park group to be certified as a social enterprise, so you can be assured that we do business for good. Our profits are aligned to our purpose in four key ways – Social, Culture, Environment, and Economic.

We are an Equal Opportunity Employer.

Aboriginal and/or Torres Strait Islander people areencouraged to apply.

Closing Date: Saturday, 28 November 2026