Guest Services Attendant (Casual) – Beachfront Resort

Nrma; Gosford; On-site; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Discounts through myNRMA Rewards

Referral bonus up to $2,000

Career growth opportunities

Flexible shifts

Job summary

NRMA Ocean Beach Holiday Resort is seeking 2 casual Guest Service Attendants to join our Front Office team during the busy peak season. You’ll be the friendly first smile guests see, handling check-ins, bookings and guest inquiries with a calm, professional approach.

Join a team that values great service, local knowledge and teamwork. Flexible shifts across 8:00am–8:00pm, weekends and school holidays are part of the role, with opportunities for growth within NRMA Parks & Resorts.

Qualifications

• Experience in reception, front office, customer service or hospitality.
• Strong computer skills and ability to learn systems.
• Able to multitask and stay organised in a high-volume environment.
• Excellent communication with a warm, professional manner.
• Passion for helping people and creating positive experiences.
• Attention to detail and problem solving.
• Flexible to a rotating 7-day roster including weekends and holidays.

Responsibilities

• Welcoming guests and managing check-ins and check-outs.
• Answering calls, emails and guest enquiries.
• Assisting guests with bookings, information and services.
• Using multiple systems to manage reservations, payments and guest data.
• Providing local recommendations to help guests enjoy their stay.
• Handling guest requests and resolving issues professionally.
• Processing payments and balancing reception transactions.
• Supporting the wider resort team during busy periods.
• Delivering exceptional customer service during peak holiday trade.

Skills

Reception

Front office

Customer service

Administration

Hospitality

Computer skills

Multitasking

Communication

Attention to detail

Problem solving

Roster flexibility

Job description

NRMA Ocean Beach Holiday Resort is seeking 2 casual Guest Service Attendants to join our Front Office team during the busy peak season. You’ll be the friendly first smile guests see, handling check-ins, bookings and guest inquiries with a calm, professional approach.

Join a team that values great service, local knowledge and teamwork. Flexible shifts across 8:00am–8:00pm, weekends and school holidays are part of the role, with opportunities for growth within NRMA Parks & Resorts.