Casual Guest Services Specialist – Beachfront Resort

Nrma; Coffs Harbour; On-site; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Flexibility & wellbeing

myNRMA Rewards

Referral bonus up to $2,000

Career growth

Job summary

NRMA Darlington Beach Holiday Resort, part of NRMA Parks & Resorts, seeks a guest‑facing team member to greet guests, manage check-in/check-out, and assist throughout the stay. The role offers a friendly, flexible environment with a 7‑day roster and 8am–6pm reception hours.

You’ll bring a welcoming presence, strong problem‑solving skills, and experience in Reception, Front Office, Administration, Sales or Customer Service. Hospitality experience is highly regarded.

Qualifications

• Experience in Reception, Front Office, Administration, Sales or Customer Service (hospitality experience highly regarded)
• Park Management System knowledge (Newbook and/or RMS preferred but not essential)
• A well-presented, friendly and welcoming approach

Responsibilities

• Greet guests genuinely and assist with check-in and check-out
• Ensure smooth guest experience for the duration of stay
• Support guests and teammates across a 7-day roster

Skills

Guest service

Hospitality experience

Multitasking

Problem solving

Front desk

Tools

Newbook

RMS

Job description

NRMA Darlington Beach Holiday Resort, part of NRMA Parks & Resorts, seeks a guest‑facing team member to greet guests, manage check-in/check-out, and assist throughout the stay. The role offers a friendly, flexible environment with a 7‑day roster and 8am–6pm reception hours.

You’ll bring a welcoming presence, strong problem‑solving skills, and experience in Reception, Front Office, Administration, Sales or Customer Service. Hospitality experience is highly regarded.