Guest Services Agent — Elevate Stays & Guest Experience

EVT Limited; Brisbane; On-site; AUD 42,000 - 52,000; Full time

Benefits offered by this job

Dining and stay discounts

Movie/ Cinema discounts

Seasonal perks at Thredbo

Career growth opportunities

Paid parental leave

Community volunteering opportunities

Job summary

EVT Limited is seeking a friendly, customer‑focused Front Desk Team Member to warmly welcome guests and manage smooth check‑in/check‑out. You will respond to guest needs, coordinate with housekeeping and maintenance, and handle reservations with accuracy.

Join a collaborative team, upskill through training, and enjoy perks from day one while contributing to a high‑standard guest experience across EVT hotels and entertainment venues.

Qualifications

• Excellent customer service and communication skills.
• Familiar with hotel front desk systems.
• Able to collaborate across departments.
• Detail-oriented and accurate in transactions.
• Willing to learn and adapt.
• Knowledge of WHS and hotel policies.

Responsibilities

• Welcome guests warmly and ensure smooth check-in/check-out.
• Respond promptly to guest needs and special requests.
• Coordinate with housekeeping and maintenance for room readiness.
• Manage reservations and daily guest transactions accurately.
• Provide information about hotel services and local attractions.
• Maintain a clean, safe, and professional front desk environment.
• Participate in training and team meetings.

Skills

Customer service

Hotel systems

Cross-functional collaboration

Attention to detail

Adaptability

WH&S knowledge

Job description

EVT Limited is seeking a friendly, customer‑focused Front Desk Team Member to warmly welcome guests and manage smooth check‑in/check‑out. You will respond to guest needs, coordinate with housekeeping and maintenance, and handle reservations with accuracy.

Join a collaborative team, upskill through training, and enjoy perks from day one while contributing to a high‑standard guest experience across EVT hotels and entertainment venues.