Guest Experience Concierge - Elevate Your Hospitality Career

EVT Limited; Newcastle; On-site; AUD 32,000 - 40,000; Full time

Benefits offered by this job

Dining and stays discount

Movie tickets

Seasonal perks at Thredbo

Career growth

Paid parental leave

Job summary

EVT Limited is hiring for a guest-facing porter/concierge at our Australian hotels. You will welcome guests, answer inquiries, and log preferences to ensure seamless stays.

The role involves helping guests with luggage, sharing local area knowledge and hotel services, and resolving concerns according to our service standards. Applicants should have a passion for people, strong communication skills, and the stamina to stand for long periods while assisting guests.

Qualifications

• Experience in hospitality or concierge roles is preferred.
• Strong verbal and written communication skills.
• Ability to handle cash and operate POS systems with accuracy.

Responsibilities

• Welcome guests in a friendly, prompt and professional manner.
• Share information on hotel services, room locations and local area.
• Answer and record guest calls, messages, requests and preferences in the system.
• Carry out porter duties, including assisting guests with luggage.
• Resolve guest problems and complaints using service recovery guidelines.
• Follow hotel safety protocols and report any incidents to the manager on duty.

Skills

Customer service

Communication

Problem solving

Cash handling

Computer literacy

Physical stamina

Flexible schedule

Driver's license

Local knowledge

Job description

EVT Limited is hiring for a guest-facing porter/concierge at our Australian hotels. You will welcome guests, answer inquiries, and log preferences to ensure seamless stays.

The role involves helping guests with luggage, sharing local area knowledge and hotel services, and resolving concerns according to our service standards. Applicants should have a passion for people, strong communication skills, and the stamina to stand for long periods while assisting guests.