Guest Experience Agent - Front Desk & Daymaker

EVT Group; Perth; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Dining & stays discount (50%)

Movie tickets & cinema discounts

Seasonal perks at Thredbo

Career growth opportunities

Paid parental leave

Community & volunteering opportunities

Job summary

EVT Group’s QT Hotels & Resorts in Australia is seeking a Front Desk/Guest Services Associate to warmly welcome guests, handle check-ins and check-outs, and respond to requests with efficiency and care.

You will coordinate with housekeeping, manage reservations, and provide information on hotel services and local attractions while maintaining a clean, safe front desk environment. The role supports continuous learning in a Daymaker culture.

Qualifications

• Strong customer service and communication skills are required.
• Familiarity with hotel systems and procedures is preferred.
• Ability to collaborate across departments and adapt to busy environments.
• Detail-oriented and accurate in transactions; understanding WH&S policies.

Responsibilities

• Welcome guests warmly and ensure smooth check-in/check-out.
• Respond promptly to guest needs and special requests.
• Coordinate with housekeeping and maintenance for room readiness.
• Manage reservations and daily guest transactions accurately.
• Provide information about hotel services and local attractions.
• Maintain a clean, safe, and professional front desk environment.
• Participate in training and team meetings.

Skills

Customer service

Communication

Hotel systems

Cross-department collaboration

Attention to detail

Adaptability

WH&S knowledge

Job description

EVT Group’s QT Hotels & Resorts in Australia is seeking a Front Desk/Guest Services Associate to warmly welcome guests, handle check-ins and check-outs, and respond to requests with efficiency and care.

You will coordinate with housekeeping, manage reservations, and provide information on hotel services and local attractions while maintaining a clean, safe front desk environment. The role supports continuous learning in a Daymaker culture.