Part-Time Guest Experience Specialist - 5-Star Front Desk

Langham Hospitality Group; Melbourne; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Hotel discounts worldwide

Uniform provided and laundered

Staff meals

Job summary

The Langham Hotel Melbourne is seeking a part-time Guest Service Agent to join our Front Office team in Melbourne. You will work with a team of approximately 60 colleagues and deliver high-level guest service across check-in/out, inquiries, currency exchange and switchboard operations.

Candidates should have at least 1 year in a 5-star Front Office role, Opera experience, and strong numeracy and communication skills. Weekend and public holiday availability is required.

Qualifications

• Minimum 1 year experience in a 5-star Front Office environment.
• Opera experience essential.
• Strong guest service and communication skills.
• Ability to work weekends and public holidays.

Responsibilities

• Provide peak guest service during check-in/out, enquiries, currency exchange, night audit functions and telephone switchboard operation.
• Maintain complete knowledge of all room categories and rates.
• Provide information on hotel facilities, hours and costs.
• Anticipate guest needs and respond in a proactive, courteous manner.
• Take reservations when Reservations department is closed.

Skills

Guest service

Communication

People skills

Numeracy

Telephone etiquette

Shift flexibility

Tools

Opera PMS

Job description

The Langham Hotel Melbourne is seeking a part-time Guest Service Agent to join our Front Office team in Melbourne. You will work with a team of approximately 60 colleagues and deliver high-level guest service across check-in/out, inquiries, currency exchange and switchboard operations.

Candidates should have at least 1 year in a 5-star Front Office role, Opera experience, and strong numeracy and communication skills. Weekend and public holiday availability is required.