Team Leader - Front Office

Hyatt Hotels Corporation; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Shift meals

Spa discounts

Hyatt accommodation

Job summary

Park Hyatt Sydney is seeking a professional Team Leader to join our Front Office team. You will support the Front Office Management in delivering luxury guest service with a courteous, professional, and flexible approach.

The role requires strong communication, training abilities, and a solid understanding of hotel operations. Permanent residency in Australia is required; the position offers Hyatt benefits and career growth within a globally renowned luxury brand.

Qualifications

• Excellent communication and customer relations skills.
• MS Office, email and Opera PMS proficiency.
• Ability to train and mentor staff across levels.
• Understanding of business needs, financial reporting and productivity requirements.
• Hotel reservation experience is preferred.
• Australian permanent residency or unlimited working rights required.

Responsibilities

• Assist Front Office Management in efficiently managing the department and delivering courteous service.
• Ensure Front Office staff are informed about products, services, promotions, policies and information.
• Develop skills and effectiveness of Front Desk staff through training, coaching and mentoring.

Skills

Communication

Customer relations

Training ability

Business awareness

Tools

MS Office

Opera PMS

Job description

Close Inclusive Collection Job Postings Notification

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\"

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\"

Peggy Focheux Duval: Director of Learning & Development, France

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

Park Hyatt Sydney is recruiting for a professionalTeam Leaderto join our Front Office team. Join us to redefine luxury.

The main duties and responsibilities for this role will include the following:

• Assists the Front Office Management Team in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times
• Ensures that all Front Office employees are familiar with the hotel’s products and services, current promotions, policies and other important information.
• Assist to develop the skills and effectiveness of all Front Desk employees through the appropriate training, coaching, and/or mentoring.

Qualifications

To be considered for this role the candidate should possess the following:

• Well developed Communication and Customer Relations Skills
• Well developed Computer Skills particularly in the use of MS Office, email, Opera and basic systems interface
• Good trainer, able to facilitate at all levels
• Comprehensive knowledge of business needs, financial reporting and productivity requirements
• Previous hotel reservation experience preferred.
• Permanent residency or unlimited working rights in Australia

Working at Park Hyatt Sydney will include:

• Access to employee benefits such as complimentary shift meals, discounts for the Spa and all Food and Beverage outlets
• Access to complimentary and discounted Hyatt accommodation worldwide
• Access to internationally recognised learning and development programs and opportunities
• Access to an employee assistance program and paid family leave benefits
• Being part of a diverse and inclusive team, passionate about their work

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.

Our values of Empathy, Creativity, Fun, Humility, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt atwww.hyatt.com

This is not your typical career opportunity.

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