Guest Service Agent

Hyatt; Sydney; On-site; AUD 47,000 - 61,000; Full time

Benefits offered by this job

Complimentary Hyatt accommodation (90+

Discounted staff accommodation

Rewards and recognition programs

Learning and development opportunities

Uniform provided

Discounted city parking

Career opportunities in an internation

Job summary

Hyatt Regency Sydney seeks a Guest Service Agent to deliver warm, professional service at our Darling Harbour location. You will handle front desk operations, check-ins, and guest inquiries while promoting the Hyatt experience.

Ideal candidates bring Front Office experience, OPERA knowledge, and a polished appearance. This role offers a busy, rewarding environment with growth opportunities within an international hotel group.

Qualifications

• Front Office experience is required.
• Experience with OPERA PMS is preferred.
• Friendly and welcoming personality.
• Strong verbal and written communication.
• Excellent grooming and personal presentation.
• Valid Australian working rights.
• Able to work a rotating 7-day roster (38 hours per week).

Responsibilities

• Provide exceptional service to external and internal guests.
• Handle check-ins and check-outs throughout shifts.
• Assist with guest enquiries and recommendations.
• Create memorable guest experiences through care and empathy.
• Manage guest complaints and escalate to Manager on Duty.
• Participate in upselling initiatives.

Skills

Front Office experience

OPERA experience

Excellent verbal and written comms

Customer service orientation

Grooming and presentation

Australian working rights

Tools

OPERA

Job description

At Hyatt, we are turning jobs into careers and we care for people so they can be their best. Care comes from an authentic place of empathy and human connection. We do this by truly seeing people and getting to know them as unique individuals, to enable us to design and deliver personal experiences. We continue to strive on building a safe, respectful and inclusive culture for our team members, guests, clients and community.

We are accepting applications from experienced Guest Service Agents who are ready to grow their careers at Hyatt.

Located adjacent to Darling Harbour in Sydney's Central Business District, Hyatt Regency Sydney is a haven of relaxation for the business or leisure traveller. As Sydney's largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces. The hotel offers more than 3,700 sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.

The Role:

As a Guest Service Agent, you will join an energetic and passionate team whose purpose is to create memorable experiences for our guests. Your warm welcome and professionalism will set the tone for our guests' stay. You will thrive working in a fast-paced environment and be provided the tools to learn new skills that support your professional development. With us, you'll discover a career you never knew existed.

Responsibilities Include:

• Delivering exceptional customer service to both external and internal guests
• Conducting a large volume of check ins and check outs on a daily basis
• Assisting with guest enquiries and recommendations
• Creating memorable experiences for our guests through care and empathy
• Handling customer complaints and escalating to the Manager on Duty
• Active involvement in the upselling initiative

Our ideal candidate will have:

• Previous Front Office experience
• Previous experience working with OPERA
• A friendly and welcoming personality
• Strong verbal and written communication skills
• Excellent grooming and personal presentation
• Valid Australian working rights
• Availability to work a rotating 7day roster - 38 hours per week

Benefits for working with Hyatt Include:

• After 90 days of service, complimentary accommodation across Hyatt Hotels globally (T&Cs apply)
• Discounted accommodation for associates as well as friends and family
• Reward and recognition programs
• Learning and development opportunities
• Fully laundered uniform
• Discounted city parking
• The opportunity to join an international group with endless career opportunities

Quality care. Quality connections. Join Hyatt.