Guest Experience Specialist

1FXNC; Sydney; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Exclusive staff discounts on F&B and酒店

Life with the Works program – flexible

Training and development opportunities

Employee Assistance Program

Referral incentives

Access to Marriott International’s全球网

Job summary

Four Points by Sheraton in Sydney seeks a part-time Guest Service Agent to warmly welcome travellers, assist with check-in/out, and handle guest inquiries.

You will build relationships to encourage future bookings, support the front office, take reservations, and handle cash and card transactions.

OPERA PMS experience or similar, relevant guest service background, and Australian working rights are required; you thrive in a fast-paced environment with a can-do attitude.

Qualifications

• OPERA PMS experience or similar required.
• Relevant experience in a similar guest service role.
• Working rights in Australia.
• Enthusiastic to elevate your career.
• Self-motivated with a can-do attitude.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Assist travellers with check-in and check-out processes.
• Handle general enquiries with friendly service.
• Build relationships to encourage future bookings.
• Support front office with daily operational tasks.
• Take guest reservations and process cash/credit transactions.
• Know the hotel and local area to exceed guest expectations.

Skills

Customer service oriented

Self-motivated

Energetic in fast-paced environments

Friendly demeanor

Tools

OPERA PMS

Job description

Four Points by Sheraton in Sydney seeks a part-time Guest Service Agent to warmly welcome travellers, assist with check-in/out, and handle guest inquiries.

You will build relationships to encourage future bookings, support the front office, take reservations, and handle cash and card transactions.

OPERA PMS experience or similar, relevant guest service background, and Australian working rights are required; you thrive in a fast-paced environment with a can-do attitude.