Guest Experience Expert

1FXNC; Sydney; Sur place; AUD 30 000 - 39 000; Temps partiel

Avantages offerts par ce poste

Exclusive staff discounts on F&B and酒店

Life with the Works program – flexible

Training and development opportunities

Employee Assistance Program

Referral incentives

Access to Marriott International’s全球网

Résumé du poste

Four Points by Sheraton in Sydney seeks a part-time Guest Service Agent to warmly welcome travellers, assist with check-in/out, and handle guest inquiries.

You will build relationships to encourage future bookings, support the front office, take reservations, and handle cash and card transactions.

OPERA PMS experience or similar, relevant guest service background, and Australian working rights are required; you thrive in a fast-paced environment with a can-do attitude.

Qualifications

• OPERA PMS experience or similar required.
• Relevant experience in a similar guest service role.
• Working rights in Australia.
• Enthusiastic to elevate your career.
• Self-motivated with a can-do attitude.
• Ability to thrive in a fast-paced environment.

Responsabilités

• Assist travellers with check-in and check-out processes.
• Handle general enquiries with friendly service.
• Build relationships to encourage future bookings.
• Support front office with daily operational tasks.
• Take guest reservations and process cash/credit transactions.
• Know the hotel and local area to exceed guest expectations.

Connaissances

Customer service oriented

Self-motivated

Energetic in fast-paced environments

Friendly demeanor

Outils

OPERA PMS

Description du poste

Additional Information

Job Number26145656
Job CategoryRooms & Guest Services Operations
Location88 Broadway, Hotel entrance via 4 Central Park Avenue Chippendale, Sydney New S 2008, AustraliaVIEW ON MAP
SchedulePart Time
Located Remotely?N
Position Type Non-Management

POSITION SUMMARY

Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual. Join us as a Guest Service Agent in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers.

Position Summary:

• Assist travellers arriving and departing the hotel through the check in and departure process
• Handle general enquiries, and provide a friendly, genuine service with each traveller experience
• Build and strengthen relationships with existing and new travellers to enable future bookings
• Support your front office team in general operational tasks
• Take guest reservations and perform cash handling & credit card responsibilities
• Be an expert on the hotel and the surrounding area, have a sense of the local to exceed guest expectations

About You:

• Experience with OPERA property management system or similar
• Relevant experience in a similar role
• Working rights in Australia
• Enthusiastic to elevate your career
• Self-motivated, driven and energized in a fast-paced environment
• Armed with smart solutions and a can-do attitude

Our Benefits:

• Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
• Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
• Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
• Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
• Opportunity to receive Employee Referral Incentives and get paid for working with your friend
• Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Four Points by Sheraton is part of Marriott International's Select portfolio, which has committed to putting people first for 90+ years.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.