Guest Service Agent - Flexible Hours & Growth

39AXA; Adelaide; On-site; AUD 30,000 - 41,000; Part time

Job summary

Marriott Hotels in Adelaide is seeking a Customer-focused Guest Service Agent to support the guest services team and assist with day-to-day operations at a busy hotel. You will help guests with inquiries, check-ins, and room assignments while delivering exceptional service in a fast-paced environment.

Ideal candidates bring experience with hotel front desk operations and a proactive, guest-first mindset. This part-time role offers exposure to Marriott's global hospitality standards and

Qualifications

• Experience with OPERA property management system or similar.
• Relevant experience in a similar role.
• Working rights in Australia.

Responsibilities

• Support your Guest Services team with general operational tasks
• Be an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosity
• Assign rooms according to guest requests and preferences whenever possible
• Handle general hotel enquiries, engage and inspire guests through each guest experience
• Assist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detail
• Build and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookings

Skills

OPERA PMS experience

Guest services experience

Job description

Marriott Hotels in Adelaide is seeking a Customer-focused Guest Service Agent to support the guest services team and assist with day-to-day operations at a busy hotel. You will help guests with inquiries, check-ins, and room assignments while delivering exceptional service in a fast-paced environment.

Ideal candidates bring experience with hotel front desk operations and a proactive, guest-first mindset. This part-time role offers exposure to Marriott's global hospitality standards and