Front Desk Guest Services Associate – Part-Time

Stamford Plaza Adelaide; Adelaide; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Staff meals provided on shift

Discounted parking

Food & beverage discount program

Career development opportunities

Job summary

Stamford Plaza Adelaide is seeking a Front Office Representative to lead guest arrivals, check-ins and departures with a focus on delivering memorable five-star service. You will engage with guests from around the world, coordinate requests across hotel departments and maintain reservations using Opera PMS.

This part-time role requires flexibility to work mornings, afternoons, weekends and public holidays on a rotating roster within our Adelaide CBD hotel.

Qualifications

• Previous Front Office, Guest Services or customer service experience, preferably within a hotel environment.
• Strong communication and interpersonal skills.
• A genuine passion for delivering outstanding customer service.

Responsibilities

• Welcome guests with a warm, professional greeting and assist with check-in/check-out.
• Respond to guest enquiries promptly and courteously.
• Coordinate guest requests with relevant hotel departments and maintain accurate reservation records using Opera PMS.
• Act as a brand ambassador by delivering five-star service on every interaction.

Skills

Guest service excellence

Communication skills

Team player

Education

Hospitality qualification or studying Hospitality Management

Tools

Opera PMS

Job description

Stamford Plaza Adelaide is seeking a Front Office Representative to lead guest arrivals, check-ins and departures with a focus on delivering memorable five-star service. You will engage with guests from around the world, coordinate requests across hotel departments and maintain reservations using Opera PMS.

This part-time role requires flexibility to work mornings, afternoons, weekends and public holidays on a rotating roster within our Adelaide CBD hotel.