Front Office Guest Experience Agent

Accor; Adelaide; Vor Ort; AUD 30.000 - 39.000; Vollzeit

Benefits dieser Stelle

ALL Heartist

Employee benefit card

Discounted rates in Accor worldwide

Learn your Way Academy

Ongoing training and development

Laundered uniform

Duty Meal

Zusammenfassung

Accor's Pullman Adelaide is seeking a Guest Service Agent (Front Office) to deliver exceptional guest experiences from check-in to check-out and beyond. You will work under the Assistant Manager on Duty within a collaborative team, ensuring smooth operations and guest satisfaction.

You will use your people skills, product knowledge and selling skills to promote hotel facilities and maximize guest spend, while maintaining account accuracy and security throughout each stay.

Qualifikationen

• Previous Front Office Reception experience preferably in a hotel or resort environment.
• Professional telephone manner and exceptional customer service skills
• Excellent communication, interpersonal and time management skills
• A friendly and positive can-do attitude who enjoys working in a team
• Excellent grooming and presentation standards
• Proficient computer skills – Word, Excel, PMS and Outlook
• Previous experience with Opera Cloud or similar PMS desirable, however not essential
• Current full driver license is desirable, however not essential
• The flexibility to work shifts including early mornings, evenings and weekends

Aufgaben

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy
• Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
• Operate switchboard and guest messaging effectively, handling all calls promptly and professionally.
• Assist reservations sales calls as required. Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.

Kenntnisse

Customer service

Communication

Time management

Teamwork

Grooming & presentation

Tools

Opera Cloud

MS Word

MS Excel

MS Outlook

Jobbeschreibung

Accor's Pullman Adelaide is seeking a Guest Service Agent (Front Office) to deliver exceptional guest experiences from check-in to check-out and beyond. You will work under the Assistant Manager on Duty within a collaborative team, ensuring smooth operations and guest satisfaction.

You will use your people skills, product knowledge and selling skills to promote hotel facilities and maximize guest spend, while maintaining account accuracy and security throughout each stay.