VIP Rooms Manager

SkyCity; Adelaide; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Free employee meals available at our员工

Subsidised car parking and public form

Discounts across SkyCity Adelaide VenU

Discount health insurance

Free flu vaccinations

Skin checks and other health checks

Employee reward and recognition 프로그램

Career and professional development

Access to Employee Assistance Program

Job summary

SkyCity Adelaide is seeking a VIP Rooms Manager to lead the exclusive VIP Rooms, delivering a premium, personalised experience from arrival to departure. You will oversee service across Gaming and Food & Beverage, drive member engagement through tailored recognition and VIP events, and champion compliance and safety across operations.

You will also support Host Responsibility and Financial Crime programs while acting as a trusted expert on gaming operations, promotions and loyalty initiatives.

Qualifications

• Experienced leader from gaming, hospitality or entertainment.
• Strong commercial acumen and communication skills.
• Solid understanding of compliance and risk obligations.
• VIP or premium service experience preferred.

Responsibilities

• Lead the operation of the VIP Rooms to deliver premium personalised experiences.
• Oversee service across Gaming and Food & Beverage.
• Drive member engagement through tailored recognition and VIP events.
• Support Host Responsibility and Financial Crime programs; ensure safety and compliance.

Skills

Leadership

Customer service

Stakeholder engagement

Regulatory compliance

Job description

SkyCity Adelaide is looking for a VIP Rooms Manager to join the team on a permanent full-time basis.

About the opportunity

At SkyCity Adelaide, our VIP experience is built on exceptional service, meaningful relationships and unforgettable moments. As VIP Rooms Manager, you will lead the operation of our exclusive VIP Rooms, ensuring members and guests receive a premium, personalised experience from arrival through to departure. You will oversee service delivery across Gaming and Food & Beverage, drive member engagement through tailored recognition and VIP events, and ensure the highest standards of operational excellence, compliance and safety. You will also play a key role in supporting Host Responsibility and Financial Crime programs while acting as a trusted expert on gaming operations, promotions and loyalty initiatives.

About you

You are an experienced leader from the gaming, hospitality or entertainment industry with a passion for delivering exceptional customer experiences and building lasting relationships. With strong commercial acumen and communication skills, you can confidently lead teams, engage stakeholders and build credibility with members, guests and business partners alike. You have a solid understanding of compliance and risk obligations, take pride in creating safe and welcoming environments, and thrive in fast-paced, service-driven settings. Experience in a VIP or premium service environment is highly regarded, and proficiency in a second language, particularly Mandarin or Cantonese, will be viewed favourably.

What's in it for you?

Besides working with great people and getting firsthand experience of SkyCity's newest entertainment offerings, you will also be rewarded with a range of employee benefits including;

• Free employee meals available at our employee restaurant
• Subsidised car parking and public transport tickets.
• Discounts available across SkyCity Adelaide venues.
• Discount health insurance, free flu vaccinations, skin checks and other health checks.
• Employee reward and recognition programs.
• Fantastic career and professional development opportunities.
• Access to Employee Assistance Program (EAP)

No recruitment agencies please.

At SkyCity, our career opportunities are as diverse as our workforce. We don't just embrace differences; we value and support them. Our hiring is centred on capability and performance, regardless of gender, gender identity, race, origin, age, educational background, disability, or religious beliefs. We're here to empower you to shine. Our willingness to adapt ensures you can chart your path with us! Join us at SkyCity and be extraordinary by being you.