Executive Leader, Destination & Visitor Experience

Luminary Consulting Group; Brisbane; On-site; AUD 42,000 - 65,000; Full time

Benefits offered by this job

50% F&B discount across Crystalbrook</

$99 room rates and friends/family rate

Enhanced parental Leave

Job summary

Crystalbrook Vincent, a five‑star hotel at Howard Smith Wharves, is seeking a Guest Service Agent who is brave, bold, and energetic to connect with guests and enhance their experience.

You’ll join a vibrant team and bring strong IT/process experience, including familiarity with Opera (PMS). Availability across a 7‑day roster, including evenings and nights, is essential to succeed in this role.

Qualifications

• No, temporary or student visas cannot be considered.

Responsibilities

• You will work in a team‑oriented environment to achieve common goals.
• You have prior hotel guest service experience.
• You will be proficient with IT processes and familiar with Opera (PMS).
• A working knowledge of Brisbane and enthusiasm for local tourism is useful.
• You must be available to work across a 7‑day roster, including evenings and nights.
• You will be motivated to deliver the best guest experience possible.

Skills

Guest service experience

Attention to detail

Local Brisbane knowledge

Tools

Opera PMS

Job description

Brave, bold, and bursting with energy, Crystalbrook Vincent is a five‑star hotel in Howard Smith Wharves. We are locally integrated with an environmentally conscious approach, and we embrace a love for art with contemporary design, sophisticated entertainment, luxury accommodation, radical events and stunning dining experiences.

Role Purpose

Are you passionate about connecting with guests and working in a beautiful 5‑star hotel? We have the opportunity to welcome a Guest Service Agent who is brave, bold, and bursting with energy to Crystalbrook Vincent.

Responsibilities

• You will be team centric and enjoy working to common goals
• You have previous hotel guest service experience
• With strong IT and process experience – you will have a strong attention to detail and be familiar with Opera (PMS)
• A working knowledge of Brisbane with an enthusiasm for local tourism will be useful
• An availability to work across a 7‑day roster – evenings and night included
• You will be motivated to provide the best guest experience possible

Skills and experience

Unfortunately, we are unable to consider individuals holding short term or student Visa's for this position.

Why Us

You will work alongside exceptional people in a supportive, collaborative and agile environment. We are proud to offer a range of industry‑leading benefits that support your lifestyle, career and wellbeing including:

• 50% F&B discount across all Crystalbrook restaurants and bars
• $99 room rates and a generous friends and family discount
• Enhanced parental Leave and lifestyle benefits
• A commitment to a green future through enhanced sustainability practices
• Access to our internal mobility program and team reward schemes
• Online learning and training with tailored career development pathways
• A culture of collaboration, elevating experiences and diversity
• Limitless career opportunities in a fast growing, dynamic environment
• Regular service recognition and team engagement events

We value diversity and inclusion, welcoming people of all backgrounds. If you need adjustments during the recruitment process, let us know so we can support you to perform at your best.

As part of our recruitment and compliance process, we may request eligibility documents, police checks and employment references.