Hotel Front Desk & Guest Services Agent

Oaks-Hotels,-Resorts-; Cooma; On-site; AUD 45,000 - 55,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Wellness Boost

Job summary

Oaks Lake Crackenback Resort is seeking a full-time Guest Service Agent to deliver outstanding guest experiences from check-in to check-out, guiding guests with local recommendations and a warm, welcoming presence.

The role requires hospitality experience, excellent communication, and flexibility to work weekends and varying shifts, with a benefits package designed to support growth and wellbeing.

Qualifications

• Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
• Exceptional ability to articulate information clearly and effectively across various mediums.
• Consistently delivers an exceptional standard of service with a proactive approach.

Responsibilities

• Responded to reservation and guest enquiries via phone and email, providing timely and professional service.
• Managed room inventory and availability, processed reservations and amendments, maintained records.
• Assisted guests with enquiries and accommodation requirements, resolving issues promptly.
• Provided administrative support to ensure accurate reservation management and smooth check-ins.

Skills

Customer service

Communication skills

Professionalism

Guest relations

Job description

Oaks Lake Crackenback Resort is seeking a full-time Guest Service Agent to deliver outstanding guest experiences from check-in to check-out, guiding guests with local recommendations and a warm, welcoming presence.

The role requires hospitality experience, excellent communication, and flexibility to work weekends and varying shifts, with a benefits package designed to support growth and wellbeing.