Night Guest Experience Specialist

Oaks Hotels, Resorts & Suites; Geelong; On-site; AUD 39,000 - 58,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Wellness Boost

Job summary

Oaks R Suites Geelong is seeking a full-time Night Guest Service Agent who is passionate about hospitality and delivering memorable guest experiences.

From arrival to check-in/out you will guide guests, share local tips, and provide exceptional service with warmth, professionalism, and a personal touch. This role requires flexibility for weekends and night shifts and offers rewarding benefits.

Qualifications

• Experience delivering high-quality service in hotel, hospitality, or customer-facing environment.
• Clear, professional communication across channels (in person, phone, email).
• Flexible for weekends, public holidays and night shifts.

Responsibilities

• Provide a warm, friendly reception on arrival and ensure a smooth check-in.
• Maintain clear communication with guests, colleagues and stakeholders across channels.
• Process guest reservations, updates and requests using the property management system.
• Act as main contact for guests, offering assistance and personalised recommendations.

Skills

Hospitality experience

Guest service

Communication skills

Presentation

Shift flexibility

Tools

PMS software

Job description

Oaks R Suites Geelong is seeking a full-time Night Guest Service Agent who is passionate about hospitality and delivering memorable guest experiences.

From arrival to check-in/out you will guide guests, share local tips, and provide exceptional service with warmth, professionalism, and a personal touch. This role requires flexibility for weekends and night shifts and offers rewarding benefits.