Guest Service Agent

Oscars Group; Central Coast; Presencial; AUD 30.000 - 44.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Staff discounts across Oscars GroupVen

Internal and external training and dev

Mentoring from experienced hospitality

Career progression across Oscars Group

Employee Assistance Program

Reward and recognition initiatives

Descripción de la vacante

Beachcomber Hotel & Resort on the NSW South Coast, part of Oscars Group, is seeking a friendly Guest Service Agent on a casual basis. You will be the first point of contact, handling arrivals, check-ins, reservations, and guest enquiries to ensure a warm, memorable stay.

You’ll work with a supportive hotel team, provide information about facilities and local attractions, manage payments and guest records, and collaborate with housekeeping to maintain smooth operations.

Formación

• Experience in hotel reception or guest services is preferred.
• Strong customer service and communication skills.
• Excellent attention to detail and organisational ability.
• Comfortable using computer systems and hotel PMS.
• Reliable, adaptable and a team player.
• Flexible availability including weekends and public holidays.
• Full Australian working rights.

Responsabilidades

• Welcome guests and deliver friendly, professional front office service
• Manage check-ins, check-outs, reservations and room allocations
• Respond to guest enquiries, requests and feedback
• Provide accurate information about the hotel, its facilities and local attractions
• Handle payments, invoices and front office transactions accurately
• Maintain accurate guest records and reservation information
• Communicate with housekeeping and other departments to support smooth operations
• Assist with resolving guest concerns and delivering effective service recovery
• Maintain a professional, organised and welcoming reception area
• Follow hotel procedures and service standards at all times

Conocimientos

Customer service

Communication

Attention to detail

Team player

Computer literacy

Problem solving

Flexible scheduling

Australian work rights

Descripción del empleo

Located on the beautiful NSW South Coast, Beachcomber Hotel & Resort offers guests a welcoming coastal getaway, combining comfortable accommodation, quality hospitality and a relaxed seaside atmosphere.

As part of Oscars Group, Beachcomber is a destination for both holidaymakers and local guests, with a focus on friendly service, attention to detail and memorable guest experiences.

About the Role:

We are looking for a friendly, professional and guest-focused Guest Service Agent (GSA) to join the team at Beachcomber Hotel & Resort on a casual basis.

As one of the first points of contact for our guests, you’ll play an important role in creating a positive experience from arrival through to departure. From managing reservations and check-ins to responding to enquiries and assisting with guest requests, you’ll help ensure every guest feels welcome and well looked after.

This is an excellent opportunity for someone with a passion for hospitality who enjoys working with people and being part of a supportive hotel team.

Key Responsibilities:

• Welcome guests and deliver friendly, professional front office service
• Manage check-ins, check-outs, reservations and room allocations
• Respond to guest enquiries, requests and feedback
• Provide accurate information about the hotel, its facilities and local attractions
• Handle payments, invoices and front office transactions accurately
• Maintain accurate guest records and reservation information
• Communicate with housekeeping and other departments to support smooth operations
• Assist with resolving guest concerns and delivering effective service recovery
• Maintain a professional, organised and welcoming reception area
• Follow hotel procedures and service standards at all times

About You:

• Previous experience in hotel reception, guest services or a customer-facing hospitality role is highly regarded
• Friendly, approachable and confident communicating with guests
• Strong customer service and problem-solving skills
• Well organised with excellent attention to detail
• Comfortable using computer systems and learning hotel property management systems
• Reliable, adaptable and able to work as part of a team
• Professional presentation and a positive attitude
• Flexible availability across a rotating roster, including weekends and public holidays
• Full Australian working rights

Benefits:

• Opportunity to join an established coastal hotel and resort
• Staff discounts across Oscars Group venues
• Internal and external training and development opportunities
• Mentoring from experienced hospitality professionals
• Career progression opportunities across Oscars Group
• Employee Assistance Program
• Reward and recognition initiatives

About Us:

Oscars Group is a passionate, creative and dynamic privately owned hospitality group founded by the Gravanis family in 1986 with the acquisition of a single pub in Sydney’s Inner West.

Today, Oscars Group is one of the largest privately owned hospitality groups in Australia, featuring an ever-expanding portfolio of 45+ assets across NSW, Queensland, South Australia and Victoria. The group operates across accommodation, pubs and gaming, retail liquor, conference and event centres, premium restaurants, chartered vessels, and commercial and residential developments.

We are committed to creating environments where our people can grow, develop and deliver exceptional guest experiences.