Guest Service Agent- Casual

Seabreeze Resorts; Gold Coast City; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Flexible hours

Casual position

Beachside location

Job summary

Sovereign Gold Coast is seeking a friendly Guest Services Agent to join our Front Office team at Surfers Paradise in a casual position. You will welcome guests, handle check-ins/outs and respond to enquiries with professional, guest-focused service.

The role offers flexible weekend hours with option for additional shifts during peak periods. Based on the Gold Coast, applicants from the area are preferred and there are opportunities for career progression within Seabreeze Resorts.

Qualifications

• Previous hotel, reception, accommodation or customer service experience preferred.
• Strong communication and interpersonal skills.
• Professional presentation and friendly nature.
• Ability to work independently and take initiative.
• Strong attention to detail and organisational skills.
• Reliable and committed to weekend shifts.
• Gold Coast-based applicants preferred.

Responsibilities

• Welcoming guests and providing exceptional customer service
• Managing check-ins and check-outs
• Handling reservations and guest enquiries
• Processing payments and daily front office transactions
• Assisting guests with local recommendations and requests
• Coordinating with housekeeping and maintenance teams
• Maintaining presentation standards throughout the hotel

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Flexibility

Job description

Casual Guest Service Agent – Surfers Paradise

Sovereign Gold Coastis seeking a professional and reliable Guest Service Agentto join our Front Office team in a casual position.

Located on the outskirts of the busy Surfers Paradise , Sovereign Gold Coast is a well-established tourist destination known for it's shorter stay leisure guests or those attending nearby local events and conferences. Our personalised service, loyal guest base and supportive team culture make Sovereign what it is today. We are also proudly part of Seabreeze Resorts, a growing portfolio of hotels and resorts throughout South East Queensland.

The Role

We are looking for a friendly, customer-focused Guest Services Agent to join our close-knit hotel team.

This role would suit someone looking for a few days a week who enjoys meeting and assisting guests, working independently and being part of a growing resort-style property. You will be welcoming and approachable while also maintaining professional standards and sound business practices across all aspects of the role.

We are looking for someone who is genuinely guest-focused, enjoys creating a positive experience for our guests and is equally comfortable dealing professionally with contractors, owners and other stakeholders.

The role offers a variety of hours, with weekend availability essential. Additional hours will be available during our upcoming busy peak periods and to cover staff leave. There are no late-night shifts, with shifts generally finishing around 6.00 pm or 7.30 pm.

If you enjoy working with people, take pride in providing great service and would like to be part of a friendly and supportive hotel team, we would love to hear from you.

Key Responsibilities

Welcoming guests and providing exceptional customer service

Managing check-ins and check-outs

Handling reservations and guest enquiries

Processing payments and daily front office transactions

Assisting guests with local recommendations and requests

Coordinating with housekeeping and maintenance teams

Maintaining presentation standards throughout the hotel

About You

Previous hotel, reception, accommodation or customer service experience preferred

Strong communication and interpersonal skills

Professional presentation and friendly nature

Ability to work independently and take initiative

Strong attention to detail and organisational skills

Reliable and committed to flexibility of weekend shifts

Gold Coast-based applicants preferred

Why Join Us?

Flexible hours with work-life balance

Additional shifts available throughout the year

Supportive and experienced team environment

Resort style atmosphere with a strong focus on guest experience

Opportunity to grow within the expanding Seabreeze Resorts Group

Located across from Marriott - located 5 minute walk to G Link Tram

If you are passionate about hospitality and looking for a long-term opportunity within a growing hotel group, we would love to hear from you. There are genuine opportunities for career progression and professional development for the right person as our business continues to grow.