Duty Manager (Hotel)

The Lakes Resort Hotel; Adelaide; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Food and beverage discounts across OSC

Career progression opportunities

Training and development

Job summary

The Lakes Resort Hotel in Adelaide is seeking a confident, service-driven Hotel Duty Manager to join our team on a full-time basis. You will work closely with the management team to oversee day-to-day operations across accommodation, food and beverage, functions and the wider property.

As a visible, hands-on leader you will respond to guest enquiries, resolve operational challenges and coordinate departments to maintain high standards and a seamless guest journey across all venues including

Qualifications

• Experience leading hotel operations or similar hospitality leadership roles.
• Experience in accommodation and front office operations.
• Strong understanding of the guest journey from arrival to departure.
• Excellent communication and guest service skills.
• Ability to coordinate multiple departments and priorities.
• Hands-on leadership style with the ability to motivate and develop teams.
• Strong organisational skills and attention to detail.
• Proactive problem-solving and continuous improvement mindset.
• Flexibility to work seven-day roster, including evenings, weekends and public holidays.
• Australian working rights; sponsorship not available.

Responsibilities

• Oversee daily hotel operations across departments.
• Support accommodation and front office operations, including guest arrivals and departures.
• Resolve guest complaints and address issues professionally and efficiently.
• Coordinate housekeeping, maintenance, F&B, functions and other teams.
• Provide shift leadership, guidance and hands-on assistance.
• Monitor room presentation and overall property standards.
• Ensure guest requests and issues are followed through promptly.
• Assist with staff training, performance and handovers.
• Maintain health and safety compliance and hotel policies.
• Communicate feedback and incidents to senior management.
• Take ownership of operations during rostered shifts.

Skills

Leadership

Guest service

Communication

Problem solving

Team motivation

Operational coordination

Organisational skills

Flexibility

Job description

About the Venue:

Overlooking the tranquil waters of West Lakes in Adelaide, The Lakes Hotel is a landmark hospitality destination offering 72 well-appointed rooms alongside an impressive range of dining, entertainment and event facilities. From Knots Kitchen and award-winning Tunki Restaurant to the Lakes Sports Bar and Goldrush gaming lounge, the venue offers a diverse hospitality experience. Seven versatile function spaces, catering for events of up to 300 guests, make it a popular destination for corporate gatherings, celebrations and special occasions.

At The Lakes Hotel, we believe great hospitality brings people together through good food, drinks and company. With a strong connection to the local community and a commitment to putting people at the heart of everything we do, we strive to be both an employer of choice and a destination for memorable experiences.

Our commitment to excellence has been recognised through several industry accolades, including One Hat for Tunki in the Australian Good Food Guide Awards 2026, Best Restaurant (Accommodation Division) at the 2024 AHA SA Awards, and Best Specialty Restaurant at both the Restaurant & Catering Awards SA and National Awards.

About the Role:

We are seeking a confident, service-driven Hotel Duty Manager to join The Lakes Hotel team on a full-time basis.

This is an exciting opportunity for an experienced hotel Duty Manager or an established hospitality professional ready to take the next step into a broader operational leadership role. Working closely with the hotel's management team, you'll help oversee day-to-day operations, ensure a seamless guest experience and maintain high standards across accommodation, food and beverage, functions and the wider property.

As a visible and hands‑on leader, you'll be responsible for responding to guest enquiries, resolving operational challenges, supporting team members and coordinating departments to ensure the hotel runs smoothly. You'll need to be comfortable making decisions, taking ownership and balancing the needs of hotel guests with the operational demands of a multi-faceted hospitality venue.

We're looking for someone who leads by example, remains calm under pressure and takes genuine pride in creating positive guest experiences.

Key Responsibilities:

• Oversee daily hotel operations and ensure the smooth running of the property across departments
• Support accommodation and front office operations, including guest arrivals, departures, enquiries and service recovery
• Act as a key point of contact for guests, resolving complaints and addressing issues professionally and efficiently
• Coordinate with housekeeping, maintenance, food and beverage, functions and other operational teams
• Support team members throughout each shift, providing direction, guidance and hands‑on assistance where required
• Monitor room presentation, cleanliness, maintenance issues and overall property standards
• Ensure guest requests and operational issues are followed through promptly
• Assist with staff training, performance, shift coordination and operational handovers
• Maintain compliance with workplace health and safety procedures, relevant licensing requirements and hotel policies
• Monitor operational performance and identify opportunities to improve service delivery and efficiency
• Communicate effectively with senior management regarding guest feedback, incidents and operational matters
• Take ownership of hotel operations during rostered shifts, escalating matters appropriately when required

About You:

• Previous experience as a Hotel Duty Manager, Assistant Hotel Manager, Front Office Supervisor or similar operational leadership role is highly regarded
• Experience in hotel accommodation and front office operations, ideally within a property offering multiple food and beverage and event facilities
• A strong understanding of the guest journey, from arrival and check-in through to departure
• Excellent communication, interpersonal and guest service skills
• Confidence handling guest complaints, resolving issues and making sound operational decisions
• The ability to coordinate multiple departments and competing priorities
• A hands‑on leadership style, with the ability to motivate, support and develop team members
• Strong organisational skills and attention to detail
• A proactive approach to problem‑solving and continuous improvement
• Flexibility to work across a seven‑day roster, including evenings, weekends and public holidays
• Australian working rights (sponsorship not available for this role)
• Full‑time opportunity at an established hotel and hospitality destination
• The opportunity to take ownership of hotel operations and make a meaningful impact on the guest experience
• Exposure to accommodation, restaurants, bars, gaming and functions under one roof
• Career progression opportunities across 50+ Oscars Group assets
• Internal and external training and development opportunities
• Mentoring and support from experienced hospitality leaders
• Food and beverage discounts across participating Oscars Group venues
• Reward and recognition initiatives
• The opportunity to develop your leadership skills within a diverse hospitality group

About Us:

Oscars Group is a passionate, creative and dynamic privately owned hospitality group founded by the Gravanis family in 1986 with the acquisition of a single pub in Sydney's Inner West.

Today, Oscars Group is one of Australia's largest privately owned hospitality groups, featuring an ever-expanding portfolio of 50+ assets across NSW, Queensland, South Australia and Victoria. The group operates across accommodation, pubs and gaming, retail liquor, conference and event centres, premium restaurants, chartered vessels, and commercial and residential developments.

We are committed to creating environments where our people can grow, develop and deliver exceptional guest experiences.