Gaming Duty Manager

Oscars Group; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Free onsite staff parking

Food and beverage discounts across 50+

Career progression opportunities

Employee Assistance Program

Mentoring and support from hospitality

Job summary

Coco's on the Beach, part of Oscars Group, seeks an experienced Gaming Duty Manager to lead the gaming room and day-to-day operations on a full-time basis. You will ensure safe, compliant gaming, supervise attendants, and maintain high guest service standards in a coastal hospitality setting.

You should bring proven leadership in gaming room operations, strong regulatory knowledge, and a hands-on approach to training and performance management, including flexible rostering across seven days.

Qualifications

• Current NSW RSA, RCG and ARCG competencies are essential.
• Willingness to obtain a National Police Check.
• Hands-on leadership with accountability and high attention to detail.

Responsibilities

• Oversee day-to-day gaming room operations and lead shifts.
• Ensure compliance with NSW gaming legislation and venue procedures.
• Monitor guest concerns, incidents and intervene as needed.
• Train, onboard and develop gaming attendants; manage cash handling and reports.
• Collaborate with venue management to improve efficiency and guest experience.

Skills

Gaming operations

Team leadership

Regulatory compliance

Guest service

Problem solving

Job description

About the Venue:

Located on the shores of Botany Bay, Coco's on the Beach is our vibrant coastal pub and sports bar, combining a relaxed beachside atmosphere with live sport, big screens, great food, refreshing drinks and a dedicated gaming room. Located within The Brighton Hotel precinct, and only 25 minutes from Sydney CBD, Coco's offers guests a lively place to catch the big game, socialise with friends and enjoy a welcoming hospitality experience.

With a dynamic trading environment and a gaming room operating alongside the wider venue, Coco's offers an exciting opportunity for an experienced gaming professional to take ownership of daily operations and lead a team within one of Sydney's standout coastal hospitality precincts.

About the Role:

We are seeking an experienced and hands-on Gaming Duty Manager to join the Coco's on the Beach team on a full-time basis.

This is an exciting opportunity for a confident gaming professional who understands gaming room operations, compliance and team leadership. Working closely with venue management, you'll oversee gaming operations, support and lead the team on shift, and ensure the gaming room operates safely, efficiently and in accordance with all relevant regulatory requirements.

You'll take ownership of day-to-day gaming operations, manage operational issues and help create a welcoming environment for guests, while maintaining a strong focus on responsible gambling and regulatory compliance.

This role requires full flexibility across a seven-day roster, including evenings, late-night and overnight shifts where required, weekends and public holidays. We're looking for someone who understands the demands of gaming operations and is comfortable leading a team during busy periods and late-night trade.

Key Responsibilities:

• Oversee the day-to-day operations of the gaming room, ensuring smooth and efficient service
• Lead, supervise and support gaming attendants throughout their shifts
• Maintain high standards of guest service, professionalism and gaming room presentation
• Ensure compliance with relevant NSW gaming legislation, regulations, licence conditions and venue procedures
• Promote responsible gambling practices and ensure appropriate procedures are followed
• Monitor gaming room activity and respond appropriately to guest concerns or situations requiring intervention
• Oversee gaming machine operations, reporting faults and coordinating maintenance where required
• Manage guest complaints, operational issues and incidents professionally and promptly
• Assist with staff training, onboarding, performance management and ongoing development
• Monitor operational procedures, cash handling and relevant gaming documentation
• Complete shift reports, incident records and operational handovers accurately
• Work closely with venue management and other departments to support overall venue performance
• Identify opportunities to improve operational efficiency, service delivery and team performance
• Maintain a safe, compliant and welcoming environment for guests and team members

About You:

Previous experience as a Gaming Duty Manager, Gaming Supervisor or in a similar gaming leadership role

Strong understanding of gaming room operations and NSW gaming compliance requirements

Current NSW RSA, RCG and ARCG competencies are essential

Have or is willing to obtain a National Police Check

Confident leadership skills, with the ability to supervise, motivate and support a team

Strong knowledge of responsible gambling practices and appropriate intervention procedures

Excellent communication, organisation and problem-solving skills

Confidence handling guest complaints, operational incidents and competing priorities

A hands-on approach with a strong sense of accountability

High attention to detail and a commitment to regulatory compliance

Reliable, professional and well-presented, with a strong work ethic

Full flexibility to work across a seven-day roster, including evenings, late-night and overnight shifts where required, weekends and public holidays

Full Australian working rights

Full-time leadership opportunity at Coco's on the Beach

Take ownership of gaming operations within a vibrant coastal hospitality venue

Work within The Brighton Hotel - MGallery Collection precinct

Free onsite staff parking

Food and beverage discounts across 50+ Oscars Group venues

Career progression opportunities across gaming, pubs, hotels and other hospitality venues

Internal and external training programs and online learning

Mentoring and support from experienced hospitality leaders

Employee Assistance Program and reward and recognition initiatives

Be part of a passionate and growing hospitality team

About Us:

Oscars Group is a passionate, creative and dynamic privately owned hospitality group founded by the Gravanis family in 1986 with the acquisition of a single pub in Sydney's Inner West.

Today, Oscars Group is one of Australia's largest privately owned hospitality groups, with a diverse and growing portfolio of 50+ assets across NSW, Queensland, South Australia and Victoria. Our portfolio spans accommodation, pubs and gaming, retail liquor, conference and event centres, premium restaurants, chartered vessels, and commercial and residential developments.

We believe great hospitality starts with great people, and we're committed to creating environments where our teams can grow, develop and deliver memorable guest experiences.