Assistant Venue Manager

Oscars Group; Wollongong City Council; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Free staff parking

Discounts across Oscars Group venues

Career progression opportunities

Internal and external training

Job summary

Oscars Group is seeking an experienced Assistant Venue Manager for Pepe’s on the Beach at Novotel Wollongong Northbeach. You will oversee day-to-day operations across restaurant and gaming, lead service on the floor and model high standards of guest experience while supporting the broader management team.

This hands-on leadership role requires RSA/RCG/ARCG (or willingness to obtain), strong communication, problem-solving and a genuine hospitality focus.

Qualifications

• Experience in hands-on hospitality leadership.
• RSA/RCG certification and ARCG or willingness to obtain.
• Excellent communication and problem-solving skills.
• Strong guest focus and professional presentation.

Responsibilities

• Support the Venue Manager with day-to-day operation of the venue.
• Lead, support and motivate the FOH team during service.
• Oversee floor operations and ensure high service standards.
• Assist with gaming room management in line with compliance.

Skills

Leadership

Communication

Guest focus

Problem solving

Organisation

Team motivation

Education

RSA/RCG/ARCG certifications

Police Check

Australian working rights

Job description

About the Venue:

Pepe’s on the Beach, located within the Novotel Wollongong Northbeach, is a casual yet elevated coastal restaurant offering relaxed dining, fresh seasonal cuisine and an unbeatable beachfront setting.

With its stylish terrace, outdoor spaces and panoramic ocean views, Pepe’s is a destination for both locals and visitors looking to enjoy great food, drinks and memorable hospitality by the water.

As part of a premium hotel environment and the wider Oscars Group, Pepe’s offers an exciting opportunity for an experienced hospitality leader to join a growing team and play an important role in the venue’s ongoing success.

About the Role:

We are seeking an experienced and hands‑on Assistant Venue Manager to join the team at Pepe’s on the Beach.

Working closely with the Venue Manager, you’ll play a key role in overseeing day‑to‑day operations across the restaurant and gaming areas, leading the team during service and ensuring consistently high standards of guest experience, compliance and operational performance.

This is a hands‑on leadership role suited to someone who enjoys being on the floor, leading by example and taking ownership of the guest experience while supporting the broader management team.

Key Responsibilities:

• Support the Venue Manager with the day‑to‑day operation of the venue
• Lead, support and motivate the FOH team during service
• Oversee floor operations and ensure consistently high service standards
• Support the management and operation of the gaming room in line with compliance requirements
• Monitor venue presentation, service standards and operational performance
• Manage guest enquiries, feedback and service recovery professionally
• Assist with staff training, onboarding and ongoing performance development
• Support rostering, labour management and daily operational planning
• Conduct team briefings and communicate operational requirements
• Ensure compliance with RSA, RCG, WHS and venue policies
• Assist with opening and closing procedures, cash handling and daily reconciliation where required
• Work closely with the Venue Manager and wider hotel and management teams
• Help create a positive, professional and high‑performing team environment

About You:

• Previous experience as an Assistant Venue Manager in a similar hospitality setting
• Current RSA and RCG certification, as well as ARCG (or willing to obtain)
• Confident leading and motivating a team in a fast‑paced environment
• Strong understanding of responsible service and gaming compliance
• Excellent communication, organisation and problem‑solving skills
• Hands‑on and proactive approach to service and venue operations
• Strong guest focus with a genuine passion for hospitality
• Confident handling challenging situations and service recovery
• Reliable, professional and well‑presented
• Flexible availability including weekends, evenings and public holidays
• Have (or is willing to obtain) a Police Check
• Full Australian working rights (sponsorship not available for this role)

• Stunning beachfront location with panoramic ocean views
• Free staff parking
• Discounts on food and beverage across 45+ Oscars Group venues
• Opportunities for career progression across the wider Oscars Group
• Internal and external training and development opportunities
• Access to an online training platform
• Employee Assistance Program for you and your immediate family
• Reward and recognition initiatives
• Mentoring from experienced hospitality professionals

About Us:

Oscars Group is a passionate, creative and dynamic privately owned hospitality group founded by the Gravanis family in 1986 with the acquisition of a single pub in Sydney’s Inner West.

Now one of the largest privately owned hospitality groups in Australia, Oscars Group boasts an ever‑growing portfolio of 45+ assets across NSW, Queensland, South Australia and Victoria, spanning accommodation, pubs and gaming, retail liquor, conference and event centres, premium restaurants, chartered vessels, and both commercial and residential developments.

We are committed to creating environments where our people can grow, develop and deliver exceptional guest experiences.

Join the Fun! with Oscars Group at Pepe’s on the Beach and take the next step in your hospitality career.