Guest Reservations Specialist: Elevate Stays & Service

Accor; Sydney; On-site; AUD 48,000 - 60,000; Full time

Job summary

Accor in Sydney, Australia is seeking a Reservations Agent to guide guests from inquiry to arrival, managing room availability, rates, and enticing upgrades. You will work with our hotel teams to ensure a smooth guest experience, handling bookings via phone, email and online channels, and resolving inquiries, changes, or billing issues promptly.

Strong communication and problem-solving skills are essential, as is a customer-focused approach and a willingness to go the extra mile to secure

Qualifications

• Customer service excellence is required.
• Hospitality experience is preferred.
• Experience with reservation or property management systems is a plus.

Responsibilities

• Handle reservations via phone, email and online channels with accuracy.
• Provide information on availability, rates and offers.
• Allocate rooms based on guest preferences and business needs.
• Process payments and verify billing details securely.
• Suggest upgrades and special amenities to enhance stays.
• Maintain reservation records and assist with check-ins/outs.
• Resolve guest issues related to reservations or billing.

Skills

Customer service

Hospitality experience

Reservations software

Problem solving

Team player

Tools

Property Management System (PMS)

Job description

Accor in Sydney, Australia is seeking a Reservations Agent to guide guests from inquiry to arrival, managing room availability, rates, and enticing upgrades. You will work with our hotel teams to ensure a smooth guest experience, handling bookings via phone, email and online channels, and resolving inquiries, changes, or billing issues promptly.

Strong communication and problem-solving skills are essential, as is a customer-focused approach and a willingness to go the extra mile to secure