Guest Relations Lead – Luxury Hospitality & Service

22320911; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Team-spirited coworkers

Encouraging leadership

Discounted room rates

Discount on food and beverages

Recognition programs

Wellbeing programs

Job summary

Marriott Hotels in Sydney is seeking a Guest Relations Team Leader for the Executive Lounge. You will supervise guest services, respond to inquiries, and ensure seamless service for elite guests in a luxury lounge setting.

The role requires a warm demeanor, superb communication, and a proactive approach to guest requests, with a NSW RSA certification and professional appearance. Full-time schedule at 30 Pitt Street, Sydney.

Qualifications

• A genuinely warm & welcoming demeanour.
• Personable communication skills.
• Energising motivation – it’s infectious.
• A passion for the industry and service excellence.
• New South Wales Responsible Service of Alcohol.
• Uniform and personal appearance are clean and professional.

Responsibilities

• Respond to questions from guests and follow up to ensure satisfaction.
• Take and confirm reservations and cancellations.
• Provide information on amenities, services and local areas.
• Arrange special services or requests (spa, transport, etc.).
• Collaborate with management to improve department performance.
• Assign and ensure timely completion of tasks with quality.
• Follow company policies and maintain confidentiality.
• Welcome guests and assist individuals with disabilities; show appreciation.
• Communicate clearly and prepare written documents accurately.
• Develop positive relationships and support team goals.
• Ensure adherence to quality standards and pursue efficiency improvements.
• Stand or move for extended periods and perform other duties as requested.

Skills

Warm demeanor

Communication skills

Motivation

Industry passion

Alcohol certificate NSW

Appearance standards

Job description

Marriott Hotels in Sydney is seeking a Guest Relations Team Leader for the Executive Lounge. You will supervise guest services, respond to inquiries, and ensure seamless service for elite guests in a luxury lounge setting.

The role requires a warm demeanor, superb communication, and a proactive approach to guest requests, with a NSW RSA certification and professional appearance. Full-time schedule at 30 Pitt Street, Sydney.