Luxury Club Receptionist: Guest Experience Specialist

Accorhotel; Sydney; On-site; AUD 65,000 - 78,000; Full time

Benefits offered by this job

Global hotel discounts

Birthday leave

Parental leave

Dining discount

Career development

Training & development

Employee stay package

Wellbeing program

Job summary

Sofitel Sydney Wentworth, a luxury hotel in Sydney, seeks a guest-focused Receptionist for Club Millésime. You will warmly welcome guests, manage arrivals and lounge access, and support a personalised luxury experience across all guest interactions.

Ideal candidates have luxury hotel experience, exceptional communication, and discretion. RSA certified, fluent in English, and able to work weekends, public holidays, and rotating rosters.

Qualifications

• Experience in a luxury hotel, hospitality, guest service or front office preferred.
• Excellent communication and interpersonal skills with a passion for guest experiences.
• Professional presentation and a warm, welcoming personality.
• Strong organisational skills and ability to multitask in a fast-paced environment.
• Ability to handle guest requests and resolve concerns with discretion.
• Proficiency in Microsoft Office; Opera experience preferred.
• Flexibility to work a rotating roster, including weekends and public holidays.
• Current RSA and fluency in English; additional languages are a plus.

Responsibilities

• Create exceptional first and lasting impressions for every guest with warm, professional service.
• Deliver memorable luxury experiences reflecting Sofitel's Art de Vivre and Club Millésime.
• Anticipate and exceed guest expectations by recognizing preferences and proactively addressing needs.
• Build meaningful guest relationships to foster loyalty and trust with the brand.
• Champion operational excellence through attention to detail and consistency.
• Collaborate with hotel departments to ensure a flawless guest journey from arrival to departure.
• Manage guest arrivals, departures, and lounge access in line with hotel procedures.

Skills

Luxury hospitality

Communication

Interpersonal skills

Multitasking

Organisational skills

Problem solving

Fluency in English

RSA

Tools

Opera PMS

Job description

Sofitel Sydney Wentworth, a luxury hotel in Sydney, seeks a guest-focused Receptionist for Club Millésime. You will warmly welcome guests, manage arrivals and lounge access, and support a personalised luxury experience across all guest interactions.

Ideal candidates have luxury hotel experience, exceptional communication, and discretion. RSA certified, fluent in English, and able to work weekends, public holidays, and rotating rosters.